208 Florida Ford Service Centers

I have nothing but regret with this dealership. - b2000s81

I have nothing but regret with this dealership. I paid the dealership for a simple oil change and have had nothing but expenses, ruined pavers in my driveway and empty promises. The tech that changed the oil in my car spilled oil all over the engine, did not clean it and sent the car out. I was smelling burning oil for days before they figured out that the technician that changed my oil was incompetent. Then, the dealership sends out a Jim Rebera who never follows through with the work promised by the dealership. I now have oil stained pavers in my driveway and issues with my HOA because the dealership's technician did sloppy work. What's crazy is that Jim thinks that cleaning the pavers with Muratic acid is a good idea. That way, after he removes all color from the pavers and washes the acid down the driveway, the dealership can pay to replace my entire driveway. I have never seen such an unprofessional place of business. Jim stood in my driveway and made empty promises about not quiting until I was happy. Guess what? Jim just like the dealership and their management lied. I am still owed $150.00 that I paid for pressure washing the driveway. This dealership is xxxx. All I need is for them to fix what the sloppy technician did.

JOE IN THE PARTS DEPARTMENT IS THE BEST, ALWAYS DEPEND ON - patwiley56

JOE IN THE PARTS DEPARTMENT IS THE BEST, ALWAYS DEPEND ON HIM FOR ALL MY PARTS,2K-10 MONTHLY .

You have always taken great care of my vehicle in a - Wardmikie

You have always taken great care of my vehicle in a timely manner and given me recommendations for any upcoming services needed

They keep me informed every step of the way including - Jamesrcolwell

They keep me informed every step of the way including back order issues. They tested car and made sure everything was in order furst

Rolando in Service at Superverb is exceptional! - johncardenas1981

Rolando in Service at Superverb is exceptional! He always helps me without any issues. He got my F-150 problem sorted out quickly and efficiently.

I met Kendall Thompson in 2012. - ALDFUSION

I met Kendall Thompson in 2012. Today, I have the utmost respect and appreciation for his helpful, courteous, and professional customer relations. Ken has an positive, upbeat demeaner in his approach in customer service in with dealing customers. He is articulate, knowledgeable and informative with can do-resolve. Ken is the beyond compare. And he is the only reason that I continue to have Ken and Coggin Ford service my 2012 Ford Fusion.

Highly recommend the Service Team at Grieco Ford of - MariaA

Highly recommend the Service Team at Grieco Ford of Delray Beach! We've taken our Ford Escape there for the last three service appointments and have had smooth and speedy experiences, many thanks to Darlene Wehe our Service Advisor! :)

I was on vacation at Rosemary Beach when my car died in - rachelbronco

I was on vacation at Rosemary Beach when my car died in the middle of the road. Getting the car towed back to where I was staying was a process. I was advised to get then it towed to AutoNation Ford Panama City. They were not helpful and did not care that I was out of town and had no vehicle. The best they could do was an argument and no appointment until the end of the month. I then called Gary Smith Ford and spoke to Amanda. She was so sweet and understood the pickle I was in. She got my car towed that day and fixed it that afternoon. She even had the shuttle pick us up, an hour and 30 minutes away. Getting there I got my keys from Lynette who was also so sweet and understanding. I owed nothing due to the warranty and was able to have a vehicle. Amanda helped me so much and saved my vacation from a potentially bigger mess. Best Ford I have ever delt with!

It took 3 hours for an oil change which we did not - dansephil

It took 3 hours for an oil change which we did not expect to take that long and to patch a tire and then learned they had done a recall. On the way home the speedometer read primarily in KM/H. We called from the car, and Donna nicely tried to explain to use Settings, but I didn't find the right menu and Bill said to wait til we got home, which didn't work until the next morning that I found the Settings on the steering wheel for Display and was able to reset it to MPH

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

Mike and his team at the body shop did a great job,car - billrivera86@gmail.com

Mike and his team at the body shop did a great job,car looks brand new again.

Friendly & Professional Staff. - dmars

Friendly & Professional Staff. I had questions about our bill & they were patient with me & helped me understand it. Facility was easy to find. It was very clean inside and out.

Excellent Service Experience - Theracingguy

My service writer, Suzanne, was exceptional and took care of my tire issue. Being away from home, it gave me great comfort that the service Dept was able to fix my tire on a Saturday.

I had a very pleasant experience with rechard Forde . - Mel

I had a very pleasant experience with rechard Forde . Very professional with explaining the repair process.vehicle came out looking amazing!

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

AutoNation Collision was a very positive experience. - Ranzenbach

AutoNation Collision was a very positive experience. From the beginning Jennifer and Gene were incredibly helpful and professional. This was my first experience with damage to my car, and I really appreciate how patient they were with me. Also, my car looks wonderful. Thanks for a great experience. Karen Ranzenbach

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

I brought the vehicle to Greico Monday, 5/22/2023 with - cmdiii

I brought the vehicle to Greico Monday, 5/22/2023 with air flowing but not very cool temperature. They ran "tests" and determined I need two (2) new evaporator cores replaced. The costs were $4,094.24. I agreed to the repair and received the vehicle Friday, 5/26/2023. I picked up the vehicle and the A/C was working and felt cool temperature but not real cold. I drove the car for about 2 weeks, and then the air starting to blow warm again. I called Greico on 6/7/2023 and they said to bring it back in. The next availability I had on my schedule was on 6/14/2022. Greico ran more "tests" and determined I now need a new air compressor at a cost of $2100 (text). That is over $6000 for a car A/C. I refused to allow them to make any more repairs at this point as I do not trust them, and I went to another repair shop (Empire Auto in Fort Lauderdale, FL). At Empire Auto on 6/16/2023, they ran tests and determined I needed a new air compressor for $2,048.30. I allowed them to conduct the repair. I received the car back on 6/16/2023, and it was working great. I drove the car a couple days and realized a mildew smell in the car which seemed like sitting water. I inspected the vehicle and found a large wet area in the front passenger seat. I brought the vehicle to a local mechanic for an opinion, and he said it appears to be leaking from the evaporator and is likely a clogged drain line. He said since Grieco did the repair work, they should fix any issues arising from the repair at no cost. He also reminded me that Grieco replaced the air compressor in the vehicle less than one (1) year ago, which I completely forgot. I contacted Grieco on 6/21/2023 and they said to bring in the vehicle. I brought the vehicle back to Grieco on 6/22/2023 and they ran "tests" and inspected the vehicle. No shock, they claim none of the issues arise from their evaporator core work and the leak is coming from outside the vehicle, like the door or windshield. They said the cost to repair would "begin" with a leak test to determine the leak location and then they could advise of the repair required. They quoted the cost to "start" at $540 for the leak test, then the costs for the labor and materials for the repair would follow. At this point I've had enough and told them to do no repairs and return the vehicle. I then took the vehicle back to Empire Auto on 6/22/2023 for their analysis. Upon arriving to the shop, I was on the phone for +/-20 minutes prior to exiting the vehicle. The repair shop manager walked up and asked me to look under the vehicle, and he said there should be a significant puddle of water below the vehicle from condensation draining from the A/C, yet there was no water at all. At this point, the front passenger area had a small puddle of water accumulating on the floor. In a short amount of time, the repair shop was able to confirm the leak in the vehicle was from the clogged drainpipe leading from the A/C system. In addition, the repair shop was able to find a Ford Manufacturer fault on the A/C drain system and conducted a further repair applying a Ford Manufacturer drain elbow to alleviate any leaks. The repair shop conducted the drainpipe clearing and the pipe elbow application, along with drying out the vehicle. Following, the repairs were a total of $398.00, and the vehicle is completely dry. Even with several upcoming South Florida torrential downpours, the vehicle is dry inside (no outside vehicle leak). I submitted a claim on BBB for a full refund, and Greico completely ignored it. Stay away from this place. (Note: I had much more info. but I'm limited to 765 words)

Took F150 in for cam phasers. - JanisO

Took F150 in for cam phasers. Got it back leaking coolant. Replaced the water pump, got it back still leaking coolant. Took it back, they then said it was the coolant reservoir, $800 they replaced that, got it back, STILL leaking coolant. Went back, then they said it was the turbo coolant line, would be another $2100 to fix. They are either scamming people or their service department is completely incompetent. Would not recommend for service.

I took my car in for body repairs, as was suggested by - mswafford

I took my car in for body repairs, as was suggested by the Toyota dealership. The original estimate was for less than $5000. Then it went up to $14,000 and ended up to be almost $20,000. I hit a pole in a parking lot, never even broke the headlight and the air bags did not go off, I was going about 10 mph. They sent it to a different mechanic who removed the engine so Bay could “fix the frame” and then the mechanic couldn’t figure out how to correctly reinstall it back. It sat in the parking lot for 3 months with the hood off where more damage to the engine was done. Bay argued with the mechanic about who was going to fix what and who was going to pay, and no work was done for months while the car sat there. They continued to lie to me about what was happening as to the repairs every week I called. The car took 6 months for the repair that was originally estimated to take 14 days. My insurance company finally sent someone to the shop to find out what was going on and discovered what was happening. Bay then had to send the car to the Toyota dealership to have the eigine fixed from all the damage done. It cost an extra $5000 which they passed along to the insurance company. The insurance company (AIG) say they’ve never had this happen where a company doesn’t get pre approval and just sends a bill for $5000. Bay refused to release the car until the insurance company paid in full. It sat there for a week while they came to a conclusion. Then Bay Body decided to take the car for a test drive the day we were headed there to pick it up and they found another problem. Fortunately they got it fixed, after I threw a fit. 6 months and $20,000 later we got the car back. My insurance company say if they’d known the final cost they would have totaled the car. They were horrible, they lied every time we called and ripped us off for thousands of dollars. They contracted a terrible mechanic and then didn’t want to stand by their decision. I recommend you don’t take you car there for anything!

Service department needs help. - Russ Burrier

I tried to paste a copy of my invoice showing what I asked to have fixed but it won't allow me to do so. I will continue to look for a way to post it. It's important to me that people understand how th dealership operates. I was recommended to Bill Jarrett by another business person. He tried to help me get the service I needed without good results. He apologized to me for recommending Jarrett Ford. Teca Scruggs was moved to a different department and was also unable to help resolve the issue.