I was stunned when I brought my truck in for service - Booders
I was stunned when I brought my truck in for service today. There was an apparent difference in the experience. I had always thought the service experience was mediocre at best. This time, no more waiting to talk with someone when you drive up, no more searching for your service representative to find out what was going on with your vehicle. Everyone you saw at the dealership recognized you, was very helpful and extremely courteous. I walked in and saw a guy in a white Ford polo (different than everyone else) and asked him if the dealership changed ownership. He said no, but I am the new service manager. I told him the service experience was incredibly better. It was so obvious as soon as you drive in. Told him kudo’s and great job. Nice to see this in these times where we have lost our service mentality. Made my day.
Good to know this is what you get when you hire a real pro who is has the right skills for the job.
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