110 Florida FIAT Service Centers

4 years of sad experiences, stay away - fernandozabala

When I purchased my Fiat I bought the brad experience. This business does not get it. The fancy facility, in compliance with the Fiat brand is ONLY to hook you up. After you purchased the vehicle, you get to the not so nice next-door finance office, the gentleman was kind and knowledgeable, but the place was a joke. 10,000 miles after that the REAL Galena experience commenced. Staff without the minimum Costumer Service skills, a waiting room with rows of chairs, vending machines and TVs playing FOX4 news was the "FIAT experience" to wait for your car to be serviced. "Good morning, I am here for my 10,000 mile service" Service adviser: "What are we doing to the car?" Repeat this experience until now, my fun Fiat is over 80,000 miles. I have complained to FIAT, they can care less, because... this is not themselves, these are independently provided services, they can only listen you venting. Useless. Now to the "cherry on top" Yesterday we had Fiat tow service (thank you Fiat) bringing the car again to this location (I have to clarify, I DO NOT HAVE ANOTHER FIAT SERVICE OPTION in this area) I authorized the $ 119.95 diagnostic service. I received one call at the end of business day "Mr Zabala, this is Rhonda at Galena. The technician informs he needs 5 to 6 hours more to get to the bottom of what is happening with your vehicle" Why did I pay a diagnosis? Is your staff not trained to read the computer in the vehicle and diagnose what is wrong with a car in one hour of work? I requested all work to stop, all parts to be put back in their place, a report showing the work performed and the findings. I promptly called this morning to follow up and to notify them I am sending a towing service to pick up the vehicle, they had not closed the "case", i was unable to pay over the phone. I had to call again, and again so I could finally pay. After all of this done, i had the last silly hope that in talking to the new service manager (they change all the time, no wonder why) I could get some sort of costumer service response. After I told Tim (the service manager) my painful experience with them, he answered "Mr Zabala, no we know how you feel about us" I would be ashamed.

Poor customer experience - TeslaBrony

Even though I left a 3 star review, I would give their Customer Service a 1*. The fact that I can go to any Auto parts store or Pep Boys and have my check engine light checked for free and then you want to charge me $89.95 for it, is absurd. Maybe, maybe if they were going to then put that fee towards the repair I would maybe understand. I feel like they were taking advantage of my wife whereas our old Fiat dealership that we used to visit before moving went above and beyond to be Customer Experience and not settle for Customer Service. I don't know if we'll go there again. More than likely we'll just go to Magic Mechanic or Pep Boys in the future.

Worst day ever - MRBennett21

It took two weeks before I get anyone to call me back. Got a salesman to get me in contact with service manager Thomas. We set up the appointment for 4/18/14 at 8:15 am. Got there and said there was no appointment they have forty appointments and they will work me in not sure how long would be. Will never go bak there ever.

I spent close to $10,000 to have a Mercedes Diesel engine... - antipentium

I spent close to $10,000 to have a Mercedes Diesel engine rebuilt and then when it failed fixed again and I still have an engine that leaks oil and does not run as expected. Talking to Noel is an experience and even if you have it written in stone from GOD if he thinks differently then you are wrong and all his friends he has known since he was a kid will back him up... I now have a $10,000 pile of crap and he will not honor his warranty. You decide if you would trust your engine and money with someone like this

Service for my fiat at the service department - Debmax

As always it is such a pleasure to go to the service department to have my fiat 500 l for its oil change, great staff right as soon as I get out of my car and as I am greeted by Will Smith. And it is a real pleasure to have him know whom I am by my name and such a greeting....the service is fast and very professional......

It has been 14 days and the service department has not - eldanny588

It has been 14 days and the service department has not seen my car. They don't pick up the phone or respond to any calls for an update. Service is horrible. I wouldn't bring my car here ever again.