185 Florida Dodge Service Centers

sure do miss brad in the service department he was much - dick burns

sure do miss brad in the service department he was much more professional in the service department than most of the people there now will not b back

Fair, friendly and fantastic service! - john.ratke

Fair, friendly and fantastic service! Overall the experience was great from Alfredo, Tracey and Finance. Loves it!

Took them a week to replace a bumper they estimated to... - JoKon

Took them a week to replace a bumper they estimated to take one day. Did not contact me to inform me repairs would take longer and did not return half of my phone calls. Did not appreciate the general attitude of Mr. Woods or his supervisor. Courtesy driver was quite nice.

WORST DEALERSHIP EXPERIENCE ever. - sunflower19co

WORST DEALERSHIP EXPERIENCE ever. I live in Flagler Beach, let me start there. I went to this dealer 8/29/2023. I own a 2022 Jeep Grand Cherokee with less than 36K miles which I bought New- not from Flagler CDJR ( I bought it when I was up north last year) but brought my Jeep in to service with Flagler CDJR last week. I had an issue with my Right Rear Window Trim Panel falling off the Jeep. It would be covered under warranty since I am under 36k and I am also having some issues with my trans acting up. I drove into the Service lane. No one came out to greet me. I walked into the Service Dept & a young man asked if I had an appt. I said no, but here is my situation- explaining about the panel (did not even get a chance to discuss the Trans Concern). He asked if I bought it there- I said no but does that matter when it comes to servicing my Jeep? ( This young man had no idea I have been working in automotive on the dealership sales as well as service side since 1998). He said yeah, and since you didn't buy it here I'm not sure we can help. I stated that it is under FACTORY Warranty and I should be able to take it to any Jeep dealer in the U.S and have work done. He said that panel probably isn't under warranty. Stuff like that falls off usually happens when you take it through a car wash!???? I said to him, I bought a $53,000 Jeep, this is my 3rd one owning and are you telling me I can't take my Jeep through a carwash? Do you want to even look at it? There is no damage to the Jeep, it literally fell off while I was driving. He asked me if I had the part that fell off? I said NO, it fell off while I was driving down the highway & noticed it after I parked the Jeep and returned to get into it. He said without the part, we can't help you, have to have the broken one to return it under warranty. I shared that I have been in the car industry a long time, and understand OEM requirements for warranty work. If there is an explanation in the return rarely do you have an issue with reimbursement from the manufacturer. HE SAID " Yeah well Covid changed alot of things from factory warranty work". WHAT????? I could not believe he seriously tried to use COVID as a reason NOT to service my Jeep! I was so disturbed I left and immediately called the 800# for Customer Service for JEEP. In talking to the representative, he in fact told me yes, this part & issue would in fact be covered under factory warranty, he apologized for the experience at this location & asked where else I'd want to take it. He told me I could take it to a CDJR dealer ANYWHERE. He gave me a case#. I took it to a store within 30 miles. Pulled up, was greeted immediately, asked what I was there for, without telling them I even had a case # with Jeep, they ordered the part, scheduled me for a service appt for the following week to look at my Trans & install the new panel to the trim and will put me in a loaner car while they do so. THAT is the type of SERVICE Customer Service Flagler needs to learn. This wasn't my 1st time experiencing this with them either. On a previous visit, I brought in my Jeep to have them look at the rear hatch because the motor wasn't working to lift & close it. They told me they couldn't get me in to even look at it for 2-3 weeks, and the part probably wouldn't be covered under warranty. I called New Symrna CDJR as soon as I left Flagler. They asked if I could bring it in @ 2pm that day, which I did. It was in fact the motor to the lift gate, they didn't have the part in stock but sent a driver & got it from another local dealer who did, it was covered under warranty & it was all done same day. I will NEVER EVER GO TO FLAGLER CDJR Service Dept again. They should be ashamed of how they run their service dept & treat customers like they do AND the Owner & General Manager should re-evaluate their staff as they are losing service customers because of it.

Really need to talk to the owner. - David Palpant

Really need to talk to the owner....very sleezy tactics....caught red handed...said part was in and I told them I didn't want to come in (to have my fuel filters replaced) unless the part (hubcap)...told me they had 2..so I made the appointment for 1:30.....arrived at 1...no cars in service area....after half hour my truck was still sitting there...another half hour....still there..each time I ask when they always said right now....another 20 minutes I asked again...oh right now they said....I saw them start it up so I went to wait....I walk outside and they had taken my truck and hid it so I would think they were working on it....I went and got the manager and showed him....I was pissed...(I told him that was a sleezy move)..he had them finally move my trunk in to work on it...I left around 4:30 almost 3 1/2 hours later...STILL without a hubcap...THEY DIDN'T HAVE ONE.....during all the sleezy stuff they pulled I almost bought a jeep but have since decided to buy elsewhere.....would love for the owner to see this review

Rob, the Service Manager went above and beyond to make me - Brian C.

Rob, the Service Manager went above and beyond to make me happy after not being 100% satisfied with a prior visit. He turned this frown upside down, and instead of losing a dual Chevy owning family to another dealership, he grabbed a customer for life. Keep up the great level of service!

I took my 2013 Dodge Journey(after getting diagnostic - Mary

I took my 2013 Dodge Journey(after getting diagnostic from another place), so grateful for getting a second opinion, Anthony was honest to tell me about the recall on my issue, saved me over a thousand.. I had other preventive maintenance done, unfortunately 2 days later, there was an overlooked gasket or something that made my car spew fuel, and I couldnt start my car, I called them about the issue. The manager was so kind to offer to pick up my car, and will look at the issue. Before the day is over, Richard called me and explained what happened and got it fix(no charge), and offered to deliver my car back to my house. This is the company I wished everyone have, honest, respectful and great service. BTW, they gave me ride when I drop my car the first time, and pick me up when my car was ready. Service Department got ALL 5 STAR from me. I'll be sure to use them from here on out. I might even buy my granddaughter car from them. GO GATOR.