142 Florida Cadillac Service Centers

This past Wednesday 9/11/24 marked my third visit to - 41juliett

This past Wednesday 9/11/24 marked my third visit to Ritchey GMC for routine service. Unfortunately my first two visits were not without issue as was this third visit. On the 9/11/24 visit I booked an appointment for 2 pm for full service and tire rotation. Upon arrival at the dealership everything on the vehicle was working normally. During the span of servicing and tire rotation I was informed at check out that all 4 of my TPMS sensors had gone bad and needed replacement. As a result they were unable to reset my sensors so that my tire pressures would display on my vehicle diagnostics. I advised my service advisor that everything was working a little more than two hours before. Now I realize these sensors do go bad but all four in the span of a little over 2 hours while being serviced is somewhat difficult for me to comprehend. At this point the service advisor when to the service manager, Bruce Dorph who after discussing the issue it’s me offered to split the cost of the 4 new sensors. I did not find this offer acceptable at which point he asked me if I had an extended warranty on the vehicle at which point I told him I thought had expired. He then asked what me what my deductible was under the warranty which I told him was $100.00. At this point I reminded him this was my third issue at the dealership. He said he wanted to keep my business and he would call me once he came up with a solution. Well the service was on 9/11/24 and today is 9/17/24 with no response. I did find it interesting that a received a telephone call yesterday from I assume someone at the dealership asking how my service experience was. I told her I was still awaiting a response on the issue and she said she would forward my concerns to the appropriate individuals. That was yesterday and as of today so far still nothing. I think it’s safe to say at this point that Ritchey GMC has been disappointing to me as a customer. As a side note the initial cost of replacing the 4 sensors was $673.92. Since I now am faced with having these sensors replaced elsewhere I’ve checked three fire shops and found that he service can be performed at a much lower cost. On Tuesday afternoon 9/17 I received a call from the service manager, Bruce Dorph. He said that he understood I was trying to reach him and he reminded me that he did not have the sensors in stock yet. I was aware that he previously told be they had to be ordered but I was expecting a call from him as to what he saw as a solution to my concerns. I suppose this was a case where expectations were not clearly communicated. In any event he made a fair and reasonable offer to settle my concerns and he scheduled the appointment for 9/19. They took care of my concerns and I appreciate it.

I wanted to thank you for providing excellent service... - lalala26521

I wanted to thank you for providing excellent service during my two recent visits with my 2000 BMW M-Coupe. It was refreshing to be able to leave my car in "good hands" with an obviously well trained mechanic and know that all the service will be handled in a very professional manner.

I have a 2014 Cadillac SRX and My HMI module. - Agnelio Castillo

I have a 2014 Cadillac SRX and My HMI module. went bad due a water leaking from the sunroof. I fixed the leak and I got a used HMI from Ebay (The same part number) That it was belong to a Cadillac Escalade with different Vin Number. The part need to be reprogrammed (Change the pin number) and they told me that they can do it and it will cost me 230.00. I left the car at the dealer and they called me after about 4 hours to tell me that They can't do it because they don't have the right software to do it but I still have to pay the 230.00. I had to pay for nothing. I ended sending the unit to this place (White Automotive & Media Services) and they fix it for $99.00.

Sales and service is great. - DCV

Sales and service is great. They impose a 1% fee if you pay your service with a credit card. The profit from sales and service should be enough. Astoundingly poor business decision. The waiting room is stocked with almost nothing. Water and a granola bar. Yum.

Had a great experience in the service department last... - chrisderkov

Had a great experience in the service department last month. I just recently bought my CTS in Bradenton and I discovered an oil leak from the Timing Cover Gasket and I brought my car in and was taken car of very wonderfully. Enjoying a breakfast in the waiting room because I had no time to eat before I left my house. I was also taken all the way home by an excellent driver in a XT5 due to the waiting time for the service on my car. The service was free of charge due to me just buying the car and also under CPO. I also just had my oil changed on my Cadillac today and I had an amazing experience. Dean was very helpful to letting me know how long it will be and what exactly they will be doing and when. I love this place!!

I was charged $70 for aftermarket belt that cost $12... - shsalib

I was charged $70 for aftermarket belt that cost $12 outside, 400% markup + $90 to install the belt. The tech left his greasy finger prints on my headliner. I wrote to the dealer and they said they will look into it and that they will detail my car and get rid of the grease on my head liner but they never did, I sent two emails to Joedy Tidwell the service director asking when can I take my car in and got no answer.

Horrible - wkatie0001

Horrible, Very Short with the you when asking questions. If you are lucky enough to pay your car off they will HOLD your TITLE and give you the RUN AROUND! They are a JOKE! I WOULD NOT RECOMMEND VAL U CAR/ INDI CAR. THEY LIKE TO TAKE ADVANTAGE OF PEOPLE IN NEED! I Would give NO STARS if possible!

I would not recommend this dealership!!! I was really... - StangGT

I would not recommend this dealership!!! I was really disappointed with their services. The point of contact as well as the owner hung up the phone on me. Vero Lincoln Mercury Jeep Vespa (Vero LMJV) sells and services Vespa's. I brought my vintage Vespa 1980 100 Sport to have it serviced there as it wasn't running. They got it to run. The Vespa was then delivered to my home in Palm Beach County ... and after I rode it for about 15 minutes, it stopped running properly. Since Vero is a bit far from me ... West Palm Beach, I decided to take it to a well-known Vespa repair shop in Ft. Lauderdale. These people have been working on Vespa's for 30 years. After looking over the scooter, they told me that the work done by Vero LMJV was "very poor". They basically had to redo what Vero LMJV did, in order to make sure the machine would run properly. They also said the fee I paid to have the work done was too high. So ... after hearing all of this, I really felt like I wasted a lot of money ... as any other consumer would. I attempted to start a dialogue with Vero LMJV to see if I could have some of my money refunded, and they simply did not want to hear any of it. As I said, they dealt with me by hanging up the phone. They were simply nasty. Anyway ... I might not be able to get my money back ... but at least I can let as many people as possible know what occurred and how I was treated.

BEWARE these guys are a ripoff - dgm1000

BEWARE: I bought my car there because the idle was dropping when stopped and the car has bad hesitation. The tech looked at my car and test drove it, he put it on the machine to read the codes. And supposedly he visually inspected it he told me he couldn't find anything wrong and the test drive was fine. I paid them $50.00 and took the car I didn't get 3 blocks away and the car was doing the same thing. I turned around and went back and the tech told he doesn't know what's wrong he said he would clean the throttle body and clean the fuel ejectors for $169.00 I asked will that fix the problem and he told me I don't know. So I didn't do it, I took the car home and went on the Mazda forums. The very first thing it said to check was the rubber intake hose from the air box to the throttle body. I went out and looked at the car and mine had 2 big rips in the hose. I taped up the hose and the car is running fine now, so I ordered a new hose. I called them up to let them know this and tell them I will a little upset about this as I trusted them to find the problem. I was basically told that they didn't care and would not do anything for me. So I would beware of this shop they will rip you off.