160 Florida Buick Service Centers

I spent close to $10,000 to have a Mercedes Diesel engine... - antipentium

I spent close to $10,000 to have a Mercedes Diesel engine rebuilt and then when it failed fixed again and I still have an engine that leaks oil and does not run as expected. Talking to Noel is an experience and even if you have it written in stone from GOD if he thinks differently then you are wrong and all his friends he has known since he was a kid will back him up... I now have a $10,000 pile of crap and he will not honor his warranty. You decide if you would trust your engine and money with someone like this

A big thank you to Cory and his service crew for the - wizzy0118

A big thank you to Cory and his service crew for the great service that I received. I would recommend this service dept. Thanks again for your help.

This past Wednesday 9/11/24 marked my third visit to - 41juliett

This past Wednesday 9/11/24 marked my third visit to Ritchey GMC for routine service. Unfortunately my first two visits were not without issue as was this third visit. On the 9/11/24 visit I booked an appointment for 2 pm for full service and tire rotation. Upon arrival at the dealership everything on the vehicle was working normally. During the span of servicing and tire rotation I was informed at check out that all 4 of my TPMS sensors had gone bad and needed replacement. As a result they were unable to reset my sensors so that my tire pressures would display on my vehicle diagnostics. I advised my service advisor that everything was working a little more than two hours before. Now I realize these sensors do go bad but all four in the span of a little over 2 hours while being serviced is somewhat difficult for me to comprehend. At this point the service advisor when to the service manager, Bruce Dorph who after discussing the issue it’s me offered to split the cost of the 4 new sensors. I did not find this offer acceptable at which point he asked me if I had an extended warranty on the vehicle at which point I told him I thought had expired. He then asked what me what my deductible was under the warranty which I told him was $100.00. At this point I reminded him this was my third issue at the dealership. He said he wanted to keep my business and he would call me once he came up with a solution. Well the service was on 9/11/24 and today is 9/17/24 with no response. I did find it interesting that a received a telephone call yesterday from I assume someone at the dealership asking how my service experience was. I told her I was still awaiting a response on the issue and she said she would forward my concerns to the appropriate individuals. That was yesterday and as of today so far still nothing. I think it’s safe to say at this point that Ritchey GMC has been disappointing to me as a customer. As a side note the initial cost of replacing the 4 sensors was $673.92. Since I now am faced with having these sensors replaced elsewhere I’ve checked three fire shops and found that he service can be performed at a much lower cost. On Tuesday afternoon 9/17 I received a call from the service manager, Bruce Dorph. He said that he understood I was trying to reach him and he reminded me that he did not have the sensors in stock yet. I was aware that he previously told be they had to be ordered but I was expecting a call from him as to what he saw as a solution to my concerns. I suppose this was a case where expectations were not clearly communicated. In any event he made a fair and reasonable offer to settle my concerns and he scheduled the appointment for 9/19. They took care of my concerns and I appreciate it.

I wanted to thank you for providing excellent service... - lalala26521

I wanted to thank you for providing excellent service during my two recent visits with my 2000 BMW M-Coupe. It was refreshing to be able to leave my car in "good hands" with an obviously well trained mechanic and know that all the service will be handled in a very professional manner.

The service department is always always has grade A - akarwat

The service department is always always has grade A customer service. I recommend this dealership.

Sunset Chevrolet has been servicing my vehicles for a - md6figgi

Sunset Chevrolet has been servicing my vehicles for a decade. Christy in service is fantastic! Fully informs you of upcoming services and educates you on what’s more important to get completed first. Thank you for your great customer service!