I sincerely believe that this service department is - Tess
I sincerely believe that this service department is crooked and what happened with my vehicle today was deliberate and intentional. I brought my vehicle in for an oil change ONLY--declined other services discussed (specifically, tire sensor replacements and tire rotation). When I got there, I had three sensors working and functional with only one not working. When my vehicle was returned to me, none of the sensors worked.. not one! I spoke to two technicians--one was not very friendly about the matter while the other one was. However, he advised me that when they do a tire rotation, that if one of the sensors is out, then that will cause the rest of them not to work because they would have to be "relearned" or something to that effect. The problem is that I specifically requested that they NOT rotate my tires at all. Then, when I mentioned this to the technician, he said if it wasn't on the paperwork then they would not have rotated my tires. So, now we are back to my initial question. If my tires were not rotated & then why is it that none of my sensors work now? Also, this did not happen during my last visit a few months ago. The same ONE sensor was out while the remaining three were still working. When I got my car back, it was the same as it was when I dropped it off. Why is it different this time? It should not be. I should have three sensors still working. The reason I believe it was deliberate because this is the 2nd time the advisors have been trying to get me to change ALL the sensors as opposed to just the one, stating it makes things a bit "difficult" to only change the one. Each time, I specifically communicated to the advisor that I simply cannot afford to do them all right now. So, now that none of my sensors are working, it makes me feel that they deliberately messed with my tires somehow (rotation or something else) to try to force me to have to get them all fixed. With all the rising costs, doing so is not in my budget at the moment. I had planned to get them taken care of as soon as I could afford to, but now I have to travel while not feeling completely safe since I can no longer monitor my tire pressure via the sensors. I have submitted my grievance to management and will await a response. Until then, they have lost a customer.
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