Let’s start from the beginning. - jp24252
Let’s start from the beginning. I called to schedule service for my vehicle, informed them I would be dropping it off after hours. Received the confirmation of my scheduled service, where I again informed them I would be dropping it off after hours. Upon arrival of the dealership, yes after hours, the entire parking lot was gated/blocked off. I had to leave my car on a side street behind a hospital with the hopes it wouldn’t get towed, and run in the pouring rain to find the key drop location. Never once was I informed the lot would be completely closed and where I should park my vehicle.
I left to go out of the country for 9 days, upon my return I was informed that they still hadn’t even determined the root cause of my air conditioning issue. After 9 days?!? I then had to stay in a hotel and get an Uber because I didn’t have another form of transportation scheduled.
Finally after 11 days they found the problem. However it was communicated up until that point that they were certain the AC issue would be covered by warranty….well now they are saying it won’t be and that I was responsible for the full cost of repair. Not ideal, nor do I believe it, but fine, please just fix it.
Weeks go by from start to finish. No one answers calls, no one answers texts, no one provides updates. I called 4 times in one day and each time they stated they would call me back within the hour…and nope, no call received. 16 days my vehicle was in service for. I went to pick it up and it was filthy, they couldn’t even wash it for me? And I had a nice new scratch on the drivers side door. This is a Maserati dealership and this is how you treat your customers? Seriously the worst service experience I have ever had, and I am putting it nicely.
Read More