4 Delaware Toyota Dealers

Stealership service department replaced Waterpump on 2015 - Just_Dave

Stealership service department replaced Waterpump on 2015 Toyota Venza. While air was removed from cooling system, there is no heat. The heat only works if the Temperature is set to max. There is no heat, just cold air if Temperature set below 83 degrees F. There was no issue with heat prior to service. Price charges a few $$$ for service, but you always get far less than what you pay for. No ethics to do the job, just steal from the customer. If Price was ethical, Price could not make a profit. Stealing is far more profitable. Now I must find a good service center with ethical mechanics who don't steal from customers and leave them hanging out to dry with bad repairs costing far too much markup.

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Dave was wonderful to work with! - carmelladamato

Dave was wonderful to work with! Made my first time at the dealership a great experience!!

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Service manager called and worked out a solution. - Scott

Service manager called and worked out a solution. I appreciated the follow up so I changed the stats from 1 to 4. Service review: 1) Simple oil change and tire rotation turns into the following issues: a) overfilled oil by at least 3/4 quart (I had to drain off excess oil) b) leaking oil filter (now I have to unscrew the filter and reassemble with proper torque specs myself) c) overinflated tires (easy fix but come on) 2) Toyota skid plate (bought from them) was installed incorrectly by their “master tech.” The Toyota instructions stated one thing, yet they claim another after a phone call back to service department. I’ve spent considerable time fixing their mistakes, so tread carefully with their Toyota technicians.

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This dealer is very scammy and will mess up paperwork on - airforce_vet21

This dealer is very scammy and will mess up paperwork on purpose to rework a deal. The service department struggles with diagnosing problems. The staff has several unprofessional employees representing them.

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