10 Connecticut Volvo Dealers

Excellent service with last minute need — screw in my - Reisch

Excellent service with last minute need — screw in my tire and it was loosing air — it was Saturday afternoon. The waiting area is comfortable including a plush sofa with large screen TV. Could have happily stayed longer!

RUN - DON'T WALK TO ANOTHER VOLVO DEALER! - LCB

RUN - DON'T WALK TO ANOTHER VOLVO DEALER! Apologies in advance for the lengthiness butI feel compelled to inform and warn everyone about this business. Last year, I found an XC40 online that I was interested in. I am a schoolteacher in MA and thought it seemed like a good deal. Boy was I ever wrong! I drove down to CT and decided to go ahead with the purchase of my XC40 on a Friday. At that time, Volvo had an Affinity promotion whereby teachers get 500 off purchase. The way it works is you give your email to the dealership and they submit it to Volvo and then you get a pin number which they apply at time of signing papers. All of this is supposed to happen BEFORE the signing of papers (Remember that it's important later!) So I gave the bumbling sales guy "Dirty and Fast Mike Pendergast" my email address. Turns out he copied it wrong and Volvo never got it. Keep in mind this is a Friday afternoon now and no pin coming from Volvo. I ask him repeatedly are you SURE you got the email right? He tells me yes. Now it"s getting late and still no pin coming. And they know I am not buying this car without the 500 discount I'm entitled to. So fearing the loss of the sale (they don't want me leaving and driving back to MA without doing this deal!) finally Mike P and the shady sales manager Josh Figueroa assure me that I do not need to have the pin right now. It's okay. We can go ahead with the paperwork and I can submit it later to receive my discount and they'll cut me a check soon. Okay, great. I believed them and took them at their word. BIG MISTAKE!!! Turns out that Volvo would not reimburse me because the proper procedures were not followed. Either they were negligent or intentionally deceitful (I believe latter to be true). So... despite having a document with my purchasing paperwork stating "WE OWE YOU $500 when Volvo teacher pin is obtained" they never ponied up the $500. I spoke with Mark Mitchell himself who listened sympathetically to my story and said "Well if you're owed five hundred dollars then you're owed five hundred dollars!" After a few weeks went by without receiving my check I texted him and got back this response: "I was told that because you didn't have the necessary documentation at the time of sale they declined the claim." Wow. Seriously??? This is the owner of the dealership who has the ability to make things right and that's his response? Five hundred dollars is not worth covering for his inept employees and honoring the integrity and good name of his business?!? Now I will go through the process of filing complaints with the CT AG, BBB, etc. because I truly believe that what Mitchel Volvo did was illegal and unethical. Oh and one last thing that speaks to their business character: they even stated that the add-on $1500 for "Simonizing" is because they need this extra money because they can't keep up with the "big dealers" of Hartford. So it's a hidden cost embedded in the final sales price of every car you buy from them. Shady and sketch. That's another thing I am going to bring to corporate Volvo's attention. Bottom line: avoid this place like the plague!!!I

Excellant service - as usual, especially Paul. - DRH

Excellant service - as usual, especially Paul. Website logic needs a tweak based on waiting time.

Lease - Jj210

They were great ! I would highly recommend this dealership to anyone. So welcoming and willing to help with everything. Big smitty was wonderful and I am so happy I decided to lease my car with them.

I had recently purchased a XC 60 from Gengrass East - svoros

I had recently purchased a XC 60 from Gengrass East Hartford and I had the most wonderful experience. There was no pressure at all from my salesperson. She had made this sale very simple and answered every question that I had from the performance of the car to the actual sales/service I would highly recommend anyone to purchase their car from here. The delivery was seamless and kept all promises when we went to pick it up as well.

I am not one who will usually write a review and not - tipper

I am not one who will usually write a review and not usually about a car dealer. I just bought a used XC40 from Volvo of Westport and it was one of the best experiences I have had with a car dealer. From my sales person Jason Sandel who was so helpful no pressure explained all about the car to me and Mike Messina in finance went over all financing with me. I am extremely happy with my purchase and Jason has been very helpful in responding to me emails and questions. I would highly recommend Volvo of Westport for your next luxury car purchase. Fred

CJ was very patient with us and answered all our... - Rosey

CJ was very patient with us and answered all our question. Made handling our lease return easy. Was clear and honest about everything. No surprises. Keilany explained everything to us about how the car worked. Followed up with me the next day to see if I had any questions..

Service - Sharon Ed 22

We drive all the way from Brookfield to Litchfield to have our Volvo serviced. We love and trust Steve Norton. He always takes care of our problems. He always manages to fit us in somehow, even when it appears that he's full of cars to be repaired already. Ed in parts is helpful,too. Wouldn't go anywhere else. The Baldwins

Utterly disgusted at the lack of professionalism and how - Chris

Utterly disgusted at the lack of professionalism and how unprepared the salesman (Omar) and his manager were. Walked in hoping to buy a CPO out right and was constantly asked if I was serious about buying today, and if I wasn’t to keep shopping elsewhere. Their cars are over priced and poorly maintained, most in need of new breaks and rotors. Stay away!! You’re wasting your time if you shop here! no Volvo experience at this “dealership” at all.. STAY AWAY!