430 Connecticut Used Car Service Centers

Service dept, was great with setting up appointment that - Dawg

Service dept, was great with setting up appointment that I asked for. Brought truck in and was greeted and truck was taken in for service. Truck was serviced and returned in a good amount of time. And the doors were lubed, to quiet them while opening or closing the door.

There was a module malfunction on my 2019 Ford Explorer - mjrtbs

There was a module malfunction on my 2019 Ford Explorer which required towing to Steven’s ford Lincoln early afternoon Saturday 11/19/22. Kevin Bartolo and service advisor Chrystal quickly had a service tech identify the problem as some type of sensor. A sensor was located in inventory, installed and tested by service tech Jay and within an hour we were back on the road to a grandson’s sporting event at Brown university. A competent group of people that fixed a problem in short order so a family traveling only had few minutes anxiety about a vehicle malfunction. Thank you to Steven’s ford Lincoln staff for their tenacious approach to a problem that made the day a memorable one with a slight problem.

Took vehicle in for dealer to look at parasitic battery - walt242us

Took vehicle in for dealer to look at parasitic battery drain issue, made the "mistake" of asking service attendant for documentation showing that I dropped off my vehicle. The assistant service manager, Alyson Santos interjected himself into my interaction with service attendant - asking "if that was your fist time at at dealership? You are acting like you have never been to a dealership before." In all my decades of having my vehicles serviced "at dealerships", I have never had an encounter where the staff was so blatantly rude, condescending and belittling. I have purchased two vehicles from this dealership, however, I will not be purchasing a third from them. Interesting enough, I took my vehicle and left and went to another Subaru dealer whose service attendant had absolutely no issue providing me with proof that I dropped of my vehicle for servicing.

Routine service on my 2023 Outlander. - jjjwwwlll

Routine service on my 2023 Outlander...Jenny was great from appointment thru delivery, kept me informed, priced as quoted, fluids topped off n/c...vehicle was clean when picked up...asked to set next service appointment, just like the dentist...very happy will be going back.

When I called for the appointment to schedule an oil... - peeps0508

When I called for the appointment to schedule an oil change, I mentioned having the AC compressor recently replaced and how the engine light came on. The person on the phone said they would check to see if a sensor was unplugged. Now that I'm here, they want to charge $139 for a diagnosis even though we suspect that's what it is and they won't even look at the sensor. This is one of many problems that I've had; not being informed of a battery cable recall until it failed leaving me stuck on I95 at 10pm among the issues and if I didn't have free oil changes as long as I own the car, I would go elsewhere.

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!

They are a total rip off!! They charged me double what... - mcheals

They are a total rip off!! They charged me double what it would have cost me anywhere else on a simple repair. After having the repair completed I called around and even the dealership gave me a price of $100 less. I called to question this after the fact and they admitted to marking up the price on the part by about $60 and charged $80 for labor on a five minute repair.