647 Connecticut Maserati/1000 Service Centers

I cannot speak highly enough of my experience with BMW of - andrius.plankis

I cannot speak highly enough of my experience with BMW of Waterbury. Recently, I was faced with a daunting situation as I had a safety recall on my BMW just days before a planned family road trip. I reached out to General Manager Jason Herndon and within minutes, he had a solution in place. The team at BMW of Waterbury worked tirelessly to ensure my car was safe and ready for our trip, completing the necessary repairs in record time. The level of customer service I received from BMW of Waterbury was truly exceptional. From the moment I arrived to pick up my car, I was greeted with smiles and professionalism. Jason even took the time to personally check in on me and make sure I was satisfied with the service. I am beyond grateful for the swift and efficient service provided by BMW of Waterbury. I would highly recommend this dealership to anyone in need of top-notch customer service and quality care for their vehicle. Thank you to Jason and the entire team at BMW of Waterbury for going above and beyond to ensure my safety and satisfaction. Bravo to BMW of Waterbury!

Kudos to Gary in service. - dw

Kudos to Gary in service. He was able to schedule a repair of my daughters car on a last minute notice. Our lives would have greatly inconvenienced out family. Realizing our predicament, Gary took the time to question the staff in the shop about the chances of getting the car fixed that day. Needless to say, he was successful, and I picked up the car the same day - good as new. In a day when customer service is rare, Gary demonstrated not only his committment to me, the customer, but also, to you, the employerr. Thank you again, Gary.

I had an issue over being charged for tire rotation when... - roddesmarais

I had an issue over being charged for tire rotation when it is offered free during first check-up. Owner called me back to apologize for misunderstanding. I thought that was great, that the owner quickly addressed the misunderstanding. He was extremely anxious to address the problem. He showed me he runs a company that cares about his loyal customers

Daniel Kidder was phenomenal when giving me a detailed - STAR

Daniel Kidder was phenomenal when giving me a detailed explanation of how to operate my new Malibu- patient, thorough, and knowledgeable. Instilled confidence and has great people skills and product knowledge. A great asset to Crabtree.

After dealing with so many sketchy dealerships in CT,... - Calluz

After dealing with so many sketchy dealerships in CT, Bowens was a breath of fresh air!! I brought in my Focus RS for a leaking timing cover (warranty work) and they promptly fixed the issue. I also had a check engine code and the repair for that would not be covered under warranty and they were not pushy at all about making me get that work done (this code does not effect driveability just emissions). I ended up choosing to save the money to try to fix it myself. They were patient and answered every question I had. I really have not had a dealership experience like this before. Highly highly recommend! This is the ONLY dealership I will trust bringing my car back to. I live over an hour away and it was well worth it to bring my car here

The best to work with, easy quick appointments . - MIKEP

The best to work with, easy quick appointments .service and updates work . Staff very pleasant and helpful. Sarina is a wonderful and so helpful.

Exceeded expectations - tich49

I usually don't write positive reviews as I expect good service for the price I pay. Cargill collision center however exceeded my expectations all around. Great service at a great price and ahead of schedule. I asked for an estimate for light damage to my Silverado rear quarter panel just to have when I went to my local body shop for comparison. Cargill's replacement price was less than the local shop repair price. How can you beat that? My truck looks like the day I picked it up from Cargill. Thank You Paul