52 Connecticut Ford Service Centers

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Had recall on our New Ford Bronco Dealership scheduled - Samantha

Had recall on our New Ford Bronco Dealership scheduled service appointment the next day and preformed the work. Painless. Thank you

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

service on a Ford Escape - jarek

i was very satisfied with all the service. Todd was very helpful, polite and informed me about all the parts and pricing ahead of servicing. I will definitely bring the Escape back again to this dealership.

Absolute terrible service. Service manager did nothing to... - Allweatherllc

Absolute terrible service. Service manager did nothing to try to resolve issues with my truck. If your looking to purchase a Ford do not go to Mitchell selig Ford

Service performed as required. - STEVE

Service performed as required. No problems at all. Vehicle was blocked in so quick removal was hampered for few minutes. Nothing crazy.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

Purchased a new Ford Edge and couldn’t be happier with... - MC

Purchased a new Ford Edge and couldn’t be happier with the sales and finance team that helped me. They were all very knowledgeable and informative

These guys are THE WORST. - TuchmannZ

These guys are THE WORST. Brought my 2015 F350 in for a transmission fluid change. Left and came back come to find they under filled it by 4 quarts. Catastrophic damage had to have all the internals replaced ran me $5,500 after tax. They wouldn't even refund me for the service. Everything is on record there and now they won't allow me to go pickup the copies of the service records to go to the state with. Needless to say I am going to the state and small claims over this. They are absolutely horrendous save yourself the trouble. The head manager told me "you know where to find me I'm here till 7 tough guy" real professional. That was on a recorded call as well.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

From the scheduling to have my car serviced to picking - john s.

From the scheduling to have my car serviced to picking the vehicle up was so easy. The staff was courteous and friendly, Excellent customer service!

There was a module malfunction on my 2019 Ford Explorer - mjrtbs

There was a module malfunction on my 2019 Ford Explorer which required towing to Steven’s ford Lincoln early afternoon Saturday 11/19/22. Kevin Bartolo and service advisor Chrystal quickly had a service tech identify the problem as some type of sensor. A sensor was located in inventory, installed and tested by service tech Jay and within an hour we were back on the road to a grandson’s sporting event at Brown university. A competent group of people that fixed a problem in short order so a family traveling only had few minutes anxiety about a vehicle malfunction. Thank you to Steven’s ford Lincoln staff for their tenacious approach to a problem that made the day a memorable one with a slight problem.

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!

A INVOICE - shack

I have never had a problem with ford service until last week I asked for an invoice on tires etc, I was told i would get it soon. After several calls and emails I still never got the invoice.Well today I must have got the right person because it happened right away..thank You