9 Connecticut Lincoln Dealers

Our car purchase process at Stamford Ford was hands down - kelders

Our car purchase process at Stamford Ford was hands down the best customer service we've ever experienced. From our first visit experience with Tom Zvon to Barry Pasqualini, who was our lead salesperson on the purchase of our new Bronco, we had a smooth, efficient, and friendly experience. We've leased/purchased numerous cars over the past 25 years and this was the most organized and customer-focused dealership we've come across. Every employee we interacted with had a smile and positive energy. Can't say enough good things!

I found my experience at Gengras Ford to be most - Jhomamah

I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases.

I had an absolute perfect experience. - Kenbarnum

I had an absolute perfect experience. Car was as promised, fair price and the Salesman Bob was great in every way. Look forward to buying from here again soon.

Jean in customer service is extremely helpful and always - nancy.chowanec

Jean in customer service is extremely helpful and always accommodating to customers needs. The service department is very responsive. And the pick up and bring back service is awesome along with the driver.

Everyone was great ! - jj.grant

Everyone was great ! The team was knowledgeable And super nice & welcoming what more can you ask for when shopping for a car

Richard is a great sales person. - $$

Richard is a great sales person. I known him a long time that’s why I wanted to go directly to him. He got me the car that I wanted. Richie Gonzalez in Hoffman Ford.

Worst new car pickup experience. - bob1492

Worst new car pickup experience. ever No financing I paid cash but they required I make an appointment for meeting with finance manager. They we 20 minutes late for the appointment. I had told the saleman that I did not want the VIN etching for 195 dollars When I reviewed the dealer invoice the charge was still there. I told the business manager that I did not want any extras like extended warranty or any of the other things they tried to sell me but he said state law required him to tell me about these things. When I finally finished with him and thought I was ready to leave the plates were still not on the car and when they brought the car from around to the front of the building to put the plates on the gas tank was empty. I traveled one hour to pick the car up and it would have been nice if they had the car ready. What should have taken 10 to 15 minutes turned into an hour and half. Will never buy a vehicle there again

I am writing to formally express my deep concerns - conn_steve01

I am writing to formally express my deep concerns regarding the continued service experience at your dealership involving my 2022 Ford F-150 Hybrid. As an automotive technician with over 27 years of experience, including work with Honda and the U.S. Navy, I understand that modern vehicles are complex machines and that component failures can and do occur. My frustration is not with the quality of the vehicle, but with the consistently poor service and lack of follow-through I’ve experienced when trying to address ongoing issues with your team. Since day one, this vehicle has had persistent problems. I’ve made every effort to clearly describe symptoms and provide detailed information to assist your technicians. Unfortunately, I’ve found that my concerns are often dismissed or misdiagnosed, resulting in unnecessary delays and repeat visits. For example: On the first visit, I reported a check engine light along with a burning smell, similar to that of an electrical issue. I was told the problem was a coolant leak from a failed component. That part was on backorder for nearly two months. Once installed, it was discovered that the wiring harness had also been burned—something I had initially suggested. Had a proper diagnosis been done from the start, this could have been addressed in one visit, not two. More recently, I’ve had an ongoing issue with water leaks from multiple areas of the cabin, including above my head and through the map light area. Despite three visits for this issue, I’ve repeatedly been told the problem was clogged or twisted drains. As a technician, I know that drains do not spontaneously twist. I’ve even inspected them myself. I’ve also brought up a noise coming from the sunroof area above the passenger seat. This concern has been downplayed or ignored, with explanations that don’t match the details I provided. My most recent interaction with your advisor, Chris, was particularly disappointing. His responses felt scripted and dismissive, and I got the sense that he simply wanted to get me off the phone. He also seemed annoyed when I questioned his conclusions or suggested alternative causes. At one point, he contradicted himself by stating he was only relaying technician notes but later told me he had personally test-driven the truck. When I came to pick up the vehicle, there was no evidence that a water test had been performed. It appears the drains were cleared again and the vehicle was returned to me without further investigation. Over the past 2.5 years, I’ve done my best to be patient and cooperative. However, based on my experience, I no longer have confidence that my concerns will be addressed properly at your dealership. I feel that I’ve been treated more as an inconvenience than a customer, and that is unacceptable. At this point, I do not plan to return for future service. While that may be a relief to some on your team, I do hope this feedback serves as a wake-up call. Customers—especially those with technical experience—deserve to be heard, taken seriously, and treated with respect. I sent this message to Peter Bloom and another follow up and no response.