Respectful, Easy Experience - Mark in Monument
Needed a car quickly and I knew that Hertz had what I was looking for at a fair price. I took a quick look on the lot six weeks back and met Floyd Pratt there. I described the situation that I expected to arrive (selling another car I owned to one of my kids, needing a replacement vehicle soon thereafter). When I needed to deliver my car to my daughter, I had Floyd's card, called him to describe what I was looking for, then sent him an email with the cars on their website and said I'd be up by Saturday at 2pm. Hank responded very quickly to my email with pros and cons on the five vehicles I described which my wife and I reviewed and then further boiled down on two or three vehicles. When we arrived Saturday he was ready for us, and when we more fully described our situation, he had the two best in those descriptions, and he gave us his evaluation of each built on experience. We then test drove them (we'd already read reviews on each model) and decided what was best for us based on our needs. We got the purchasing end settled about as quickly as you can and we were on the road with our 2018 Rogue about as quickly as you can do it. Floyd explained the details in language we could understand, and then respected us to make our decision based on what was best for us. He was friendly, intelligent, low key and gave us room to move. Very nice vehicle, very good price. A pleasant experience.
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