64 Colorado Ford Service Centers

Our car broke down in Durango while on Thanksgiving - Dawn

Our car broke down in Durango while on Thanksgiving vacation and we ended up leaving our car in the service department while we found another way to get back home in California. We had excellent communication with Beth in the service department, and when we decided to trade in our broken car for a new car on the lot, she put us in touch with Jarred. Another great experience with him as he helped us with the new car. Zach in the finance department was like the cherry on top of an already wonderful experience with Durango Motor Company. Zach found us the best loan option through a local credit union, was in constant communication via text, email, and phone, and sent us e-docs to sign, even through the Christmas holiday. I cannot say enough great things about this whole team. We are so grateful that we were taken care of so well through the holidays as we were home in California. Thank you, Dawn Huntsinger Los Osos, CA

The work that was done to my car was amazing and the... - iskatelichay

The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!

I purchased a car that needed a recall inspection and - kc13

I purchased a car that needed a recall inspection and repair. Took it into Barbee ford within 2 weeks of purchase. While they had my car - they damaged the windshield and broke the door they were supposedly doing the recall on. I have email correspondence where they admit to it and refuse to pay. The service manager and the director of operations said that because a rock hit the windshield while they were driving my car to the body shop, it was not their fault. Obviously since they were driving - it is their fault. I took my car to another ford dealership who confirmed Barbee Freeway Ford was responsible for the damage to my door and charged Barbee Ford for the damage. This is the worst service I have ever received and I do not recommend anyone take their cars there. Happy to share the email chain with anyone. Already sent it to the BBB and the AG.

Took my car in for it's first service. - Satisfied customer

Took my car in for it's first service. When the service technician was finished explaining what they had done, he asked if there was anything else they could do for me. I then asked if it was possible for someone to help me get the Navigation system set up in the car. He asked me to wait for a second while he went to find someone to help. He then introduced me to Adam, a salesperson. I told Adam that I am NOT a "techno person" . Adam was SO patient and helpful in getting the system set up on my RAV 4 and it only took a few minutes. I really appreciate what he did. Everyone that I came in contact with at the dealership, from the service dept to the cashier was so friendly and professional. It was a pleasure to do business there. Thank you

Complain and get fired - disappointed

My vehicle received service on 12/4/18. The problem reoccurred on 12/11/18. I called that day. The service person stated they would call me back either that day or the next. I waited. I did not receive a call on 12/12/ or 12/13. I called 12/14 and left a message. I called two more times on 12/14. I received a return call. I was told they would call me back shortly. They did not. I left one more message. I called 12/17, and was able to schedule an appointment in 11 days. Because of this, I responded to an emailed review survey that I was not satisfied with the customer service. So today, 12/19, the GM called. He did apologize for the lack of communication, and then he told me to go to another dealer. Apparently, if the service isn't great, you'd best not complain.

This dealership is great to work with. - brandon

This dealership is great to work with. All of the employees are very knowledgeable and honest. I would highly recommend this business!

I've used them for service for years now and have always - Pat D Jeffers

I've used them for service for years now and have always been pleased. Easy to work with, very competent, pleasant and helpful. I'll keep going back!

I took my tow truck into Reliance a few months ago, the... - stevefutterer

I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email majortorque@gmx.com one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.

Our car suddenly broke down on a Sunday afternoon in... - K & C

Our car suddenly broke down on a Sunday afternoon in Pueblo. We are from Texas. We had it towed to Spradley Ford as it was the closest Ford dealership. They were not open because it was Sunday. They called before 7:30 the next morning and had the car fixed and running by noon that day. Hector was kind and considerately let us know what was going on with multiple calls throughout the morning. Highly recommend their service department. Thank you.

Thank you to the great staff at Summit Ford for their - Shadley

Thank you to the great staff at Summit Ford for their ultra extra mile service. We had our vehicle towed to Summit Ford for emergency help when we (myself, my sister and niece) were stranded traveling home to another state after my son's funeral in Colorado Springs. Our situation seemed impossible to resolve and the kind and generous staff couldn't have been more helpful and caring. Thanks to Jaxon, one of the finest and most empathetic humans I have ever met, and to Sierra and all other employees who worked on our car and got us successfully back on the road again. We will forever be indebted to you for your kindness and expert help. Your service department is stellar! Forever Grateful.

I took my 2003 Ford F150 in to have a used instrument... - rogmish

I took my 2003 Ford F150 in to have a used instrument cluster reprogrammed due to a security issue with the one I had. Faricy boys service department was very good about programming it. Fair price excellent service excellent customer service. I was recommended by a friend. I will recommend to other people.

Had and issue the day we were leaving for Zion, came in... - Jay Nordmeyer

Had and issue the day we were leaving for Zion, came in and saw George Decker. George went above and beyond to make sure we were taken care of and got out on the road to meet our family and friends. I would highly recommend servicing your vehicle here. Great service, prices and timeliness. Thanks guys