364 California Toyota Service Centers

I have had a problem with the trip computer/audio system... - BNDCAM

I have had a problem with the trip computer/audio system since I bought the car. I came in and described it to Lannie and he continued to work with me until the problem was found and trouble corrected. He listened and continued to believe there was a problem though it did not occur the first few times I had it in at service. He even followed up with us to ensure the solution was complete. While in service he found an additional recall notice and had it fixed to save us a trip back. Thanks Lannie, you will be the reason we return when we need another car! Great Service from a professional staff!

Fantastic service. Very attentive staff. Thank you for... - Dave D.

Fantastic service. Very attentive staff. Thank you for taking great care of our Tacoma. Jaime was diligent and detail oriented with great follow up. Awesome work!

Clutch Replacement - MULK

While stationed in Okinawa for three years, I stored my 2009 Tacoma which only had about 25k miles. When I returned, I put two thousand more miles on it and started to notice a chirping noise coming from under the truck. I took it to I-10 Toyota and they said it was a defective throw-out bearing. Out of warranty by less than a year (and less than 30k miles), I contacted Toyota HQ and asked them if they'd help out with the cost (seeing as how it was clearly a defect that would've surfaced during the warranty period, had it not been put in storage for three years). Toyota needed more information to determine if the clutch was defective, so I-10 Toyota agreed to tear into the clutch to provide Toyota with the details they needed (over a thousand dollars worth of labor). Once they had the clutch disassembled, they identified a number of defects, then contacted Toyota HQ and advocated on my behalf to cover the cost of replacement. Toyota agreed to cover the costs, and I-10 replaced all defective parts. This kind of customer advocacy is remarkable and I just wanted to take the time to write something to thank I-10 Toyota, especially Art Ramirez, for their outstanding service.

Tried to screw me on a brake job i didnt need - jamesmalone74

Went here for a lyft inspection told me my brake pads were to worn failed me said 726$ they would do my pads said nope went bought new pads had them put on spent 280$ guess what my pads were still new not did they cost me 280$ for a brake job I didn't need as a local really tried to screw me twice726$ for a brake just pads job xxx screw that everyone is gonna know what a scam you guys are.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Always prompt and courteous service. Anthony Beaver was... - mjwilson920

Always prompt and courteous service. Anthony Beaver was the service rep and he was very helpful. Explained my options and let me select what I wanted to include. Pleasant atmosphere in the dealership.

I feel so taken care of by these wonderful folks! - slloyd08

I feel so taken care of by these wonderful folks! Toyota really took care of servicing my vehicle, working with a difficult situation to repair my lifeline vehicle. They worked on my pricing with such a high level of care and responsibility, taking ownership and being incredibly proactive on servicing my vehicle. It could have literally saved my life. Demetrios really went to bat for me, and I got a loaner in the meantime (my next vehicle will be a Corolla Cross, which I will buy from Culver City Toyota if I can), and the repair work was done magnificently. So happy to be driving my little blue Prius C again. You really get what the best from Toyota: Toyota customer for life!

Jesiel Patricio always makes sure my visits are - Nadiabmw1212

Jesiel Patricio always makes sure my visits are excellent! Always explains what will be done and what was done. I have maintenance contract with Lexus but I prefer to keep going to Toyota so Jesiel and his team can take care of my 2 Lexus suvs. Overall the customer service is always amazing!

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.