4,436 California Tesla/1000 Service Centers

I had the pleasure to work with Alfredo. - Bearsito213

I had the pleasure to work with Alfredo. He was very informative, patient and above all professiona, he made me feel comfortable and I felt no pressure for my decision. Everyone was very helpful and I felt like I was part of the family. Thank you Alfredo..I'm VERY HAPPY WITH MY NEW SONATA!!

Shady, rude, inconsiderate, fictional excuses & shoddy work. - calamari88

My brother and I had to bring our cars in for GM recalls. They kept each car there for 2 days each despite the fact that no work was done on the cars! We found out later they only needed to replace our keys and didn't need to keep the cars there, rather they just needed copies of our keys to make new copies. We needlessly had to pay for rental cars. The rude repair manager came up with a story about how they had to keep the cars for 2 days because they needed to write down the VIN# and mileage. Ridiculous! We looked up online and all other GM owners across the country were getting the recall taken care of in one 15 minute trip to the dealer. These people did not care that they wasted our time and money. On top of that the repairs weren't even done correctly. The replacement keys didn't work and the manager pretended that the original keys were also faulty.

This is our second Hyundai. - ahmadg

This is our second Hyundai. For whatever reason my wife likes this brand but it has been nothing but trouble for me. Our 2012 Santa Fe engine would shut off for no reason. I took it to their service department and couldn't resolve it. Finally a couple of years later a software upgrade solved that problem and other than the AC issue and battery associated alarm issue, it has been a good car. When I tried to change the factory installed battery the alarm went off and I had to take it to this dealership to resolve, and they did. Why my wife wanted a new Hyundai, was unknown to me but we bought a Venue for her. It came with a few free oil change. The problem is you can not make any reasonable appointment and when you call the service, THEY NEVER ANSWER. Don't bother to leave a message. I have left at least 5 with no return calls. I told my wife, this is the last Hyundai you are getting. I am taking it to the San Jose shop for service. I am hoping they are better..

WOW what a deal - The Arc

I actually only visited Hyundai of LaQuinta (HLA) just to buy a remote control for my wife's 2004 Hyundai Santa Fe, which had somehow ended up in the dishwasher. My two youngest Grandbabies still refuse to answer after being grilled for hours. Santa will not be kind to them this year. He's actually taking notes. Well the service was so over the top great that I ended up buying a new Hyundai Kona. It's the only one in town, it gets 30mpg, and when I test drove it "it had me ay hello". The staff was very attentive, professional and polite. My Sales Rep Cande Arias actually listened to what I wanted and never once played those annoying little games that some car salesmen play. I met Bobby Galloway the General Manager and knew right away that I would be buying a car. The staff are incredible Randy Yates, Gene Oneill, Ian McHenry, Phred Espinosa, Mark Link, Tim Davis, Julio Corona, David Jones, Judith, and Cande Arias. So do yourselves a favor and go see the guys and gals at Hyundai of La Quinta for a great buying experience.

Helped solve a problem without selling me anything. - Tom S

Service was excellent. They fit me into their schedule and were very helpful in diagnosis and suggesting alternative vendors to fix a problem that they recommended would be too expensive for them to fix with factory replacement parts. Trustworthy and ethical. Much appreciated.

Service Dept - ellenrai

Frank, the service manager, is always friendly, and helpful when we need a oil change or any work done on our vehicle. We enjoy going to have work done on our Hyundai. Kelly Muldoon

They don't call you when your car is ready. - snowboardJ

They don't call you when your car is ready. They waisted my time and the car was with them for a week and no loaners. This place is a joke they should be looking internally on how they treat there customers. They DON'T.

Clutch Replacement - MULK

While stationed in Okinawa for three years, I stored my 2009 Tacoma which only had about 25k miles. When I returned, I put two thousand more miles on it and started to notice a chirping noise coming from under the truck. I took it to I-10 Toyota and they said it was a defective throw-out bearing. Out of warranty by less than a year (and less than 30k miles), I contacted Toyota HQ and asked them if they'd help out with the cost (seeing as how it was clearly a defect that would've surfaced during the warranty period, had it not been put in storage for three years). Toyota needed more information to determine if the clutch was defective, so I-10 Toyota agreed to tear into the clutch to provide Toyota with the details they needed (over a thousand dollars worth of labor). Once they had the clutch disassembled, they identified a number of defects, then contacted Toyota HQ and advocated on my behalf to cover the cost of replacement. Toyota agreed to cover the costs, and I-10 replaced all defective parts. This kind of customer advocacy is remarkable and I just wanted to take the time to write something to thank I-10 Toyota, especially Art Ramirez, for their outstanding service.