4,436 California SRT Service Centers

This dealership is scummy as heck. - MotherofDogs

This dealership is scummy as heck. My husband took our truck to this dealership to get it rekeyed after buying it used via private sale. HUGE MISTAKE!! For the next five years we’d receive weird letters with post it notes or copies of fake email chains saying we had the ONLY truck of that model in the whole city and this guy reaaaaally wants to buy it. Or we’d get phone calls from people who’d leave their name and say, “This is Kathy. Please call me back ASAP.” I had a family member in hospice at the time so I’d call back, heart pounding, thinking the worst, and it was m***** f*****n Hilltop Dodge asking me if I wanted to trade in my truck. Oh. And because they had both my husband’s and my phone number, they’d call both of us and do it. So my husband would think something had happened to me. Dude, YOU ONLY NEED TO CALL ONE OF US!! We’ll get the message. So I called the dealership to have us removed from their marketing list. They said they would. It kept happening. Over and over. Every week to two weeks. Then I was getting calls and letters about my other car — which had not been purchased from them nor been in their service center. Which means THEY LOOKED UP THE CARS WE OWNED VIA OUR DMV RECORDS. Which just *has* to be illegal. If not, then it’s at least highly invasive and slimy. It took two years of phone calls and one scathing Yelp review to make the insanity stop. All this — ALL THIS — over one service visit to get new keys. Do. Not Use. Go elsewhere. Anywhere but here. (Btw, notice all the positive reviews here sound like they’re written by the same person? Hmmmm?)

I have been in the service center 5 times in the past - Soupysa

I have been in the service center 5 times in the past month having 5 parts replaced on my explorer. I am still hearing the same noises l brought the vehicle in for,front suspension noise. The techs heard the noise too! The noise is still there. I need to get this problem solved. Thank you Walt

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

Fined a better service department go to Escondido Audi - farkish83

Fined a better service department go to Escondido Audi better I have been using Audi Carlsbad since day one. Super sad to say that things have been great until the last few services when things took a turn from good to horrible. They struggle to keep up the quality, service, and expectations we expect for an Audi. The staff has been the same since I owned my car for the past five years. Which could be good or bad. It all depends on their management and motivation. It would have been good if they kept their effort and care, but they could not care less. I booked my appointment more than 2.5 months earlier. Although other Audi dealers had only two weeks to wait, I thought I would stick with my home Audi service dealer. I requested a loaner at the appointment. I called, emailed, and texted the day before my appointment to confirm the loaner would be available at drop-off. I never got any communication back from Joey, my supposed service provider. Note I texted and emailed him within minutes of him texting and emailing to confirm my appointment. Today I go to drop my car off, and he tells me they do not have a loaner car for me and that they can provide me with a Lyft ride home. I do not know how a respected brand dealer service department expects their customers to accept a major 70K service in addition to 3 recall service preps that will take a couple of days without providing or making a loaner car available. If you don’t have Audi loaners, make other rentals available. This is the most ridiculous experience I have ever had. This service department is going down fast and in a hurry. All I have to tell you is to look at the reviews every good review is for the sales team, and every bad review is for the service department. Hint, go get your service done at at a different audio dealer.

Awesome Customer Service - ally12

I don’t often write reviews …but felt that my recent experience at Hoehn Honda in Carlsbad deserved a shout out. Service Advisor, Jim Malandra, took a frustrating issue with my blue tooth phone connection and went above and beyond researching a solution and orchestrating the fix.  He also followed up several days later to ensure the issue was resolved and I was completely satisfied.  Jim’s attention to detail and amazing follow-up are a rare thing these days.  Honda is very fortunate to have such a professional yet caring and personable employee.

Infiniti Car Service - Chris1626

Excellent service. Hooray for Susan Turner and service technicians. They are very professional, honest, reliable & knowledgeable on every aspects of car problems. Great customer service.

They were quick, friendly, and found issues I didn’t know... - Louderback.sean@gmail.com

They were quick, friendly, and found issues I didn’t know about and gave me good prices.

Great service, reliable results for your Honda vehicle - Bogdan.Ranete

Great service, reliable results for your Honda vehicle maintenance, repair, recall or retrofit. Most definitely recomendable

Totally trust this dealership and their service - Judie Lewis

Totally trust this dealership and their service department. Moose is always there for me, completely honest with me. I leave feeling safe in my Honda CRV.

Thank you to the service team at Escondido Honda! I was... - Debraross221

Thank you to the service team at Escondido Honda! I was greeted by Doug Wilson. He was very curious and efficient. His customer service is outstanding. I had to pass 2 other Honda dealerships to get to Escondido but I will only bring my Honda here for service. Thank you so much for getting my car back in so quickly. You are all awesome!

Car in for service 11/2/23. - Spoagis1

Car in for service 11/2/23.Only 1 area of dissatisfaction.Multipoint inspection showed brake fluid should be changed.Was there for almost 2 hrs but not told until paying and ready to leave.should have told me while waiting and it could have been done. now I have to go back again to have this done. Not happy.

My vehicle recently broke down, prompting an urgent need - circlesquare777

My vehicle recently broke down, prompting an urgent need to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee there flatly refused to check my Vehicle Identification Number (VIN) for warranty eligibility, insisting instead that I should pay $220 for a preliminary inspection, with no assurance that my car would be repaired. Seeking better assistance, I then approached Honda in Van Nuys, where Tracy Rocha offered a glimmer of helpfulness. However, I was informed that an appointment was necessary, requiring a phone booking, and that I must bring my car in within two to three days due to the dealership being fully booked. Even then, there was no guarantee of repair, underscoring a noticeable reluctance to assist. Contrastingly, my experience at the Honda dealership in Reseda was markedly positive. Howard promptly checked my VIN and informed me that an inspection would cost $185, but with a hopeful prospect that my car could be repaired immediately. He encouraged me to bring the car in on the same day. Additionally, I had the pleasure of meeting Jose Torres, whose kindness and helpful guidance throughout the dealership was commendable. He assured me that if my car couldn't be fixed, he would assist in finding a new vehicle. Fortunately, my car was covered under the warranty. This outstanding customer service in Reseda has not only restored my faith in professional assistance but also deeply impressed me. I am sincerely grateful for their support and wholeheartedly recommend this dealership to everyone for their exceptional service and genuine care for customers.