4,436 California Rivian/1000 Service Centers

Car in for service 11/2/23. - Spoagis1

Car in for service 11/2/23.Only 1 area of dissatisfaction.Multipoint inspection showed brake fluid should be changed.Was there for almost 2 hrs but not told until paying and ready to leave.should have told me while waiting and it could have been done. now I have to go back again to have this done. Not happy.

My vehicle recently broke down, prompting an urgent need - circlesquare777

My vehicle recently broke down, prompting an urgent need to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee there flatly refused to check my Vehicle Identification Number (VIN) for warranty eligibility, insisting instead that I should pay $220 for a preliminary inspection, with no assurance that my car would be repaired. Seeking better assistance, I then approached Honda in Van Nuys, where Tracy Rocha offered a glimmer of helpfulness. However, I was informed that an appointment was necessary, requiring a phone booking, and that I must bring my car in within two to three days due to the dealership being fully booked. Even then, there was no guarantee of repair, underscoring a noticeable reluctance to assist. Contrastingly, my experience at the Honda dealership in Reseda was markedly positive. Howard promptly checked my VIN and informed me that an inspection would cost $185, but with a hopeful prospect that my car could be repaired immediately. He encouraged me to bring the car in on the same day. Additionally, I had the pleasure of meeting Jose Torres, whose kindness and helpful guidance throughout the dealership was commendable. He assured me that if my car couldn't be fixed, he would assist in finding a new vehicle. Fortunately, my car was covered under the warranty. This outstanding customer service in Reseda has not only restored my faith in professional assistance but also deeply impressed me. I am sincerely grateful for their support and wholeheartedly recommend this dealership to everyone for their exceptional service and genuine care for customers.

Service- good customer service - Justin101

I always have my car serviced here (Jeep Rubicon), but my last visit I was in a huge rush and I had told them that I had to be out of here in 30 minutes, however there were four people ahead of me and they said the wait would be over an hour. But one of their service advisors (Nick) put me ahead of the line due to my urgency and said don't worry about it, I thought that was so nice of them! My previous visits at service centers are always a minimum of an hour wait so this was a relief and really left a great impression on me for next time and to tell my friends!

Best experience I have had with Hopkins - THOMAS G

I had a terrible sales experience with Hopkins where I walked out and purchased my Acura elsewhere. I dreaded going back for a warranty item, I was pleasantly surprised with Kah he was friendly, helpful, went to bat for me on a warranty item. Got me an Uber and followed up with me. Hopkins May have won back a customer.

The customer service was good I will definitely recommend - Wokie

The customer service was good I will definitely recommend people, it was fast I didn’t believe I was out that quick thanks again wokie

Jose Vargas was an amazing Salesman He made the process - jesusgarcia6767

Jose Vargas was an amazing Salesman He made the process smooth and easy if you would like to buy any car hes the man Thank you for the professionalism Jose!

I love this place!! - Serena

EVERY time I come here for preventive maintenance on my car EVERY one here is so helpful, polite and makes coming in enjoyable. I'm in and out within an hour. They bring me back a clean car and I am ready to go. Alec Tafaoga is the service advisor who has helped me always with his positive attitude, With him being the first to deal with is just an asset to your dealership. He's a keeper!! Thanks for your service.