4,436 California Rivian/1000 Service Centers

I had an 8:30 service appointment which should have taken - SanJoseJazz

I had an 8:30 service appointment which should have taken 1-2 hours. I arrived at 8:20 am and there was only one other customer there working with another service person. My advisor promptly assisted me, and my vehicle was taken back immediately. I was a wait person and unfortunately, I was there for 4 hours for a general service which should have been only an hour or two max. It's clear that staffing has been decreased, definitely not as it was on my 16 past visits. I even asked if they had technicians out ill because the service was taking such a long time. I miss the management under José Lopez Jr. After an hour we decided to use the curiosity service to Sandi's restaurant, thinking, enjoy a hot breakfast and our vehicle will be ready upon our return. No such luck, it was another 2 hours wait upon our return. Over 4 hours for an oil change, tire rotation and recalibrate my tire sensors? Very poor slow service. The service staff is absolutely helpful, friendly and wonderful. This is why I keep coming back, besides loyalty to the dealership where I purchased my Tahoe.

Will NOT use this business again. Was placed on hold for... - mrdbmw

Will NOT use this business again. Was placed on hold for over 15 minutes. Service is terrible since the new ownership took over. Needed to get keys reprogrammed. Was told that they would be able to get me an appointment in two weeks. I scheduled the appointment thinking that was the best I could do at the moment. Ended up going over to the Watsonville dealership instead. They answered the phone within 30 seconds, and had me on my way four days earlier for $100.00 less than the Gilroy dealership. The Watsonville dealership is much more friendly and on the ball. I would give them a five star rating. If I could give the Gilroy dealership a rating of less than one star, I would.

A lot Professional and Responsibility Every time I’m - Emiliano Rivera

A lot Professional and Responsibility Every time I’m going to be my service of my GMC

I had my car serviced (oil change and tire rotation) on - bbolanis

I had my car serviced (oil change and tire rotation) on November 2nd and was told my brake pads were both at 5mm and wouldn’t need to be replaced for at least another few months. Today (11/29), my brakes started grinding, so I took my car to Pep Boys only to find that my brake pads were both at 2 and 3 mm. I find it hard to believe that in less than a month I shaved off over 2 mm, and I believe I was deceived by the mechanics in order to rack up a higher eventual cost of repair. I spent $488 at Pep Boys to replace both front brake pads, both front rotors (those were also destroyed and no note was made on my service documentation from Hyundai), and get new brake fluid. At the Hyundai dealership, I was quoted $475. I am so disappointed with the service I received, and if I had known my pads were this bad I could’ve gotten my brake pads replaced sooner without damaging the rotors. However, I’m sure the goal was for me to take it back to them when the rotors and pads wore out so they could charge me extra for their gross negligence and deception. SO scummy.

When I drove up, someone came out with a friendly smile. - Gerhan Buggs

When I drove up, someone came out with a friendly smile. Real helpful, got me started, and sent me on the way to a pleasant experience.

Took my car for regular maintenance and William helped - chan.janeth

Took my car for regular maintenance and William helped me. He was very knowledgeable and courteous. Highly recommend him and Nissan in Glendale.

I'm a regular customer to Glendora and very please with - jackson_brooks64

I'm a regular customer to Glendora and very please with service I've received. Did not have an appointment but my service was completed in a timely manner, and wash.Thanks

Lyndon took care of us at Glendora Dodge Chrysler Jeep. - RS14

Lyndon took care of us at Glendora Dodge Chrysler Jeep. From start to finish, the whole team took us through the process, answered all of our questions and delivered a great vehicle. Thank you!

In April of 2022, we were on vacation in Oceanside, CA - deltabravo

In April of 2022, we were on vacation in Oceanside, CA and we were visiting family in Oxnard. While we were there, we decided a Costco visit was in order. We were heading over to Costco in Oxnard (or was it Ventura) and suddenly heard and felt this horrible metal screeching. At first, we thought it was a car carrier loading up the car ramps and dragging them on the car carrier frame right next to us, except, there was no car carrier anywhere to be seen. When then realized, the noise was coming from our rear right quadrant of the vehicle. We pulled over, drove a bit, and all of a sudden, as quickly as the noise showed up, it was gone. A quick inspection around the wheel and under the car found nothing amiss. Still, 350+ miles from home and 140+ miles from where we were staying made us hesitant to ignore this. We searched for any nearby Acura dealership and Google led us to Gold Coast Acura, in Ventura, Ca. (though I thought we were in Oxnard) We drove up to service, on a Tuesday afternoon. We were me by Randy B. We began to explain to Randy what had transpired as well as sharing dash cam video of the noise. Randy immediately identified the noise to be what he suspected was debris, gravel, or a pebble had made its way in between the rear rotor metal guard and the rotor itself. His experience shared was that he had seen this issue before in other vehicles. They said it might be an hour before they get to our vehicle and we could wait while it was looked at. Within one hour, they had looked at the vehicle, found the metal guard had been bent out of shape slight (possible by debris forcefully entering as he suspected), checked all around, found nothing wrong, and said we would be safe to continue on our way. Not only that, they also washed our car for us (coming down I-5, we had amassed quite a trophy case on our windshield of bug carcasses and bird xxxxxxxxx. Everyone at the dealership was so very nice. The facility and bathrooms were clean. The weather was windy and nice. Best of all, except for an hour to check over the vehicle and wash it, we really weren’t inconvenienced at all and Randy and Gold Coast Acura had us back on our way in no time to continue our vacation. Wish we lived closer because our next Acura would probably be purchased at Gold Coast Acura. Thanks Gold Coast Acura and Randy.

This is beyond ridiculous. - nexpolaris

This is beyond ridiculous. Check this out. I got a letter from Nissan about a recall, asking me to bring my car to the service center for a free repair. Alright, fair enough. So, I called their service department on Monday, March 31st, spoke to a lady, and scheduled an appointment for April 2nd. Simple, right? I showed up at 11 AM, handed the guy my recall letter and car keys, and he started checking me in. For some reason, this process took about 20 minutes—no idea why, but whatever, I waited. Then, after 20 minutes, he finally comes out and says, "We don't have that part right now. We're going to order it and let you know when it arrives." Seriously??? Nissan, why on earth did you schedule and confirm my appointment if you didn’t even have the parts in stock? That’s an hour-long round trip for me, wasted time, gas, and patience, all down the drain. And hey, Nissan, since no one in your company has apparently thought of this yet, let me gift you a revolutionary business idea—for free! Ready? Try implementing a basic verification step in your scheduling process to make sure you actually have the necessary parts before confirming appointments. This can be done through software by linking your scheduling system to inventory, or, if that’s too advanced, maybe just ask someone before locking in a customer’s time. Mind-blowing, huh? No need to thank me. Honestly, I was already unimpressed with my Pathfinder, but after this, I’m done. Never buying a Nissan/Infiniti again.