4,436 California Rivian/1000 Service Centers

Had to take car in 3 times. just got it back so still not... - WillieC

Had to take car in 3 times. just got it back so still not sure if it works. Cost me a total of over $1700. Only gave me credit for 2 hours of labor. Took it to a local repair shop in Scotts valley they had it 4 days tried everything, even replaced a $264 item, gave me the car back and did not charge me a thing. Advised me to take it to the dealer. The dealer replaced everything the local repair shop told me they had check already. The car was still stalling. cost $700+. Then took the car back. now they say I probably would have had to replace all that stuff they replaced anyway, but after I complained they agreed to remove 2hrs of labor. Now they say it is the fuel pump. Drove it around a few days later it stalled again. cost $ just under $500. the last time I took it in the cost was $400+

TERRIBLE SERVICE - cheech

My salesman Emilio sold my car to me back in 2015, the entire process was fine. However, the spare key they gave me doesn't work at all! So today, I accidentally locked my key in the car and called pacific Nissan to see if they can do anything for me. Emilio said that they can have service sent out to me for 84 bucks which is ridiculous. I wouldn't be complaining if my spare worked. The least they could have done was waive the fees for me and help me out when I was stranded all because my spare didn't work. At that point I had to use my cousin's triple A to help me out. Thanks Pacific Nissan for nothing! Also, I wouldn't recommend this place to buy a car either, everyone looks coked out.

Service person David Troussaint very nice and pleasant.... - LINDAGMA59

Service person David Troussaint very nice and pleasant. All work performed on time as promised. I appreciate the ride to dealership as I had no on else to help me that day.

I think it was too to look at cars that are new. - Alexandra J

I think it was too to look at cars that are new. And see which car I like best so then I can choose.

Everything about Palm Springs KIA is top-notch! - peter.reynolds

Everything about Palm Springs KIA is top-notch! The service staff was excellent especially Chuck and Manny, and they seem to go out of their way to make sure that I was satisfied and happy with the entire experience. What I found especially awesome was the video tape sent to me that I could watch and look at all the things about my car, and what needed to be done and why. It really made a difference in ensuring my confidence in their work. In a world full of fakes and pretenders in the automotive repair world, It was refreshing to have such an awesome experience while having my vehicle serviced.

Have purchased two vehicles from Palm Springs Motors, one - MWL

Have purchased two vehicles from Palm Springs Motors, one in 2008 and one in 2017. I have had both vehicles serviced here and only here and have always had great service. If I had an issue it was resolved quickly and to my satisfaction. Wally, my service advisor, is always professional, courteous, and great to work with. My experience with Palm Springs Motors has always been better than any other dealer I have worked with in the past!

Best Nissan dealership ever. - djattheridge

Best Nissan dealership ever. The exceptional level of customer appreciation and support is evident from whole staff, from the general manager to the professional who answers the phone. Recently I had my 23 Pathfinder in for it's routine service and the service department acknowledged an issue with the rear bumper. After an evaluation it was determined the bumper had some defects. Edgar and Justin explained the problem to me and gave me several options to resolve the issue. Using Nissan's great warranty and support of their cars the bumper was replaced. The process went seamlessly thanks to Edgar and Justin, they made scheduling very easy and convienent. I was given a rental and the repair was completed much sooner than I expected. The car looks great as good as the day I drove it off the lot. It's very refreshing to be valued as a customer. I highly recommend this dealership, their great customer service has made me the proud owner of 5 new Nissans over the last 15 years.