4,436 California Rivian/1000 Service Centers

With only 14,000 miles on my car, the battery went dead... - JaniceClark

With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.

I had the great misfortune of losing my keys to my TLX... - TL

I had the great misfortune of losing my keys to my TLX and having to get a new one made. Oakland Acura made the process as painless as possible and was able to squeeze me in same day and was able to have it done hours ahead of time. As I was waiting in service the staff would walk by say hi and just do a friendly check in. Have to say they do make you feel like family here!

Very friendly and helpful. Service Dept - Joni55

I scheduled an oil and filter change and tire rotation on Sat., my appointment wasn't till 7:30 , I was there 6:40 a.m.they opened the waiting lounge the young man told me to come on in they had made fresh coffee brought in fresh donuts, someone went over the paperwork with me, I could not get my I phone 5 to connect the gentlemen said no problem and he connected it for me . They talked to me after the car was done went over the discount I had, showed me where it had been applied, everyone was friendly ,helpful and even when I was checking out the girl was friendly and pleasant I would defenetly come back here , I was comfortable while I waited, and even when I got there I had planned on sitting in my car until 7 a.m. But I was invited in and felt welcome, you do not get service like this at dealer ships waiting for service. I do APPOLOGIZE for not keeping names and I was moving all weekend so I do not know where anything is at this point my paperwork is somewhere in this mess. Again Thank You to the Service Department for Great Service at Ocean Honda , Juanita Moore

Always Satisfied - LindyLouC

I have gone to Ocean Honda for 12 years. Best service, trustworthy. Excellent care when purchasing both of my Honda Accords. Dustin Mosley has been my service representative for 12 years. Wonderful person. Very helpful. Very friendly. An asset to Ocean Honda.