4,436 California Rivian/1000 Service Centers

My car needed a part and I ordered it via McCrea. This... - Paul James

My car needed a part and I ordered it via McCrea. This was on a Friday. They said the part wouldn't be in the shop until the following Tue or Wed. I thought that was fine. I went into the shop on Wed since I hadn't heard from them. They now claimed that the part wouldn't be there until Friday (a week later) but that they would be closed Friday, Saturday, and Sunday. So, they expect me to wait more than a week for this part. I went online, found the part, selected overnight shipping, and the price was still cheaper than McCrea's. I called McCrea and said that they needed to refund my payment (they made me pay when the order was placed). They said no. So, they don't believe in keeping their word. Now I have had to put in a dispute with the credit card company, which is really fun. I ordered the part online and it will be here tomorrow, one day after placing the order! I will NEVER use McCrea Nissan again and I recommend you don't either.

Had a service issue with my Audi A3 Sportback. I... - werfast

Had a service issue with my Audi A3 Sportback. I contacted the dealership that did all of the service on it and they wouldn't help. Called Mckenna Audi in Norwalk, CA, spoke to Brandon Uribe, their Service manager. What a pleasure to deal with him. He solved my issue immediately, where the dealer in Pasadena, CA, wouldn't help. Want be going to Rusnak Audi again...Their phone staff is lazy and doesn't want to help.

Very bad services. - Toeyer Moua

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.

This review is for service since I bought my Subaru in - meganlc

This review is for service since I bought my Subaru in Santa Monica. It’s also for Brayan Tobar, the most wonderful service advisor. I’m genuinely so appreciative of the service I most recently received at McKenna in September and October 2022. My engine was leaking some oil and my warranty had just expired less than a month prior. The cost to fix it was going to be astronomical given the value of my car. McKenna was able to provide an adjusted quote that worked with Subaru of America (corporate) so that I personally did not have to pay anything out of pocket. Corporate’s goodwill gesture was more than I could have hoped for and has definitely showed me they stand behind their cars and I will continue to too, beyond the several people I’ve already talked into buying the Crosstrek. I’m also beyond thankful that Brayan was working the day I took my vehicle in for its routine maintenance. He stepped in and advocated for me and my vehicle from the start. The repairs were a lengthy process, but it did not cost me anything financially and I was given a rental car to drive the entire time. My car has been back on the road and running great for two months now. Thanks Brayan for your fantastic customer service - I wish there were more like you out there in the auto industry. See you again in a couple months! (:

Car service - Tiguan Owner

Carlos was very helpful. He explained everything, answered all my questions, did all that I asked. He even offered me an Uber to take me home so I wouldn't have to wait.

I scheduled a firmware update for my ID4, the worker - sunene23

I scheduled a firmware update for my ID4, the worker there told me oh yea code 99 is not ready yet. He did not even check my car for which version I had. I don't want to name names but clearly he didn't want to work on my car and I didn't want to waste my time there and wait forever for the service. I wrote a complain on their website and got a message on my phone an hour later with a message of trying to sell me a car, I laughed. I blame the owner or upper manager for this, it seems that they don't care anymore.

My 2005 Volvo had been serviced at Lawrence Volvo in... - SGraham

My 2005 Volvo had been serviced at Lawrence Volvo in Walnut Creek, I live in Oakland and worked in Walnut Creek. I had written a letter to Lawrence stating I was unhappy with service; having spent $500.00 and no idea what was actually done. I still have no idea. My car needed a Volvo bulb sold only at a dealer, I was close to Berkeley and went to McKevitt for the first time. Mike in the service department told me exactly what to purchase in parts, had me purchase the headlight bulb, installed it, reset my dashboard alert, filled my washer fluid, advised me on a window reset and informed me that my driver door was not properly closing. This side of my vehicle was hit 2 years ago. Mike suggested I contact the body shop, if needed they could contact him. I advise physicians on customer service and how important it is for business not only in growth but sustainability, clearly McKevitt recognizes this also. Mike made me feel like I was an old friend and I was only picking up a light bulb!!

Rude service staff, and service not completed as... - A

Rude service staff, and service not completed as initially requested. Very condescending and disrespectful to women.

Today, I had my Jeep serviced at McPeeks for an oil - jlbrown3233

Today, I had my Jeep serviced at McPeeks for an oil change and brake inspection. I have to say that my experience was wonderful! Upon arrival, Enrique warmly greeted me, and literally within seconds had my vehicle in the hands of the technicians. In my humble opinion, Enrique is the absolute Best! He is kind, professional, knowledgeable, and respectful of the customer’s time. He gives his word and he stands on business, and that is admirable! I was pleasantly surprised by the speed with which they were working collaboratively to handle my concerns! I am happy to say that my entire wait time was only an hour, and I was back home quicker than I could have ever imagined! “Shout Out” to Enrique and all the great people at McPeeks for handling your business the way you do. I highly recommend McPeeks to anyone who owns a Jeep, Dodge, Chrysler or Ram! If you pay them a visit, they will get you right! Keep up the OUTSTANDING WORK GUYS!!!