250 California Recreational Vehicles Service Centers

Bad Service - Stealth Daze

I purchased a brand new toy hauler from Happy Daze Rv. in Sacramento back in last December. I just got back from a trip to Oregon and noticed that I was missing a roof vent, when I went up top I realized that they have all turned itnto a brittle type of plastic and show cracks throughout all four 3 that are left and of course the missing one is gone all the way. All I want is for these people to do is be fair to me . They said to me that they were booked solid for three months on repairs. I told them that I think it’s a serious issue do to the elements getting in as we approach fall. They told me that they may be able to get me in sooner yet I still have heard no reply back.

Worst service experience I’ve ever had!!! It took two... - Leeknow

Worst service experience I’ve ever had!!! It took two months to get an appointment, And another 45 days for them to look at it. They told me the problem with my slide out was either a bad valve or a manifold. June 17 I was told to pick it up until the parts were available. After two months I called the dealership and eventually learned that the parts were never ordered. Within minutes after posting a negative review I was called by the general manager and told to have my coach repaired someplace else. I think that’s good advice for any RVer.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!