261 California Lexus Service Centers

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Recall - pnh

Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and within minutes everything was arranged. It's what you hope service will be but rarely experience.

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

I Have A Very BIG Complaint About This LEXUS Dealership! - Lexusbefriends

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service Director and His Fantastic Service Team For Handling My Concerns & Requests. Thank You For The Excellent Service Experience!!

Glenn Turner is the best Service Attendant ever. - yao.alicia

Glenn Turner is the best Service Attendant ever. His honesty, integrity and accommodating style for our Lexus major work (timing belt) was of high caliber. We truly appreciate the military discount for service and parts for our 93 year old mother. We also thank this dealership for providing a complimentary hybrid Lexus vehicle while work was done. Glenn again was most patient through out in explaining the service to be done and how to drive the new car. I recommend this dealership and Glenn for a most satisfactory experience.

I have just made my permanent move to Ventura. - Jazchaz Ranch

I have just made my permanent move to Ventura. I have been a Lexus Owner for 30 plus years. I have contacted Oxnard Lexus on 3 or 4 occasions since I have lived here and have been pleasantly surprised as to the high level of customer service and the treatment of your customers as guests. My previous dealer was in Palm Springs CA and I also have had the upmost positive comments about them. Lexus is a very customer orientated business and treat their value customer base extremely well. As Customer/Guests we appreciate it. You are now my Lexus Location that I will exclusively trade with. Thank you I have 2 employee compliments that I am going to complete below. Charles DiCandilo 760 861 2049 PETER HERNANDEZ AND ANGELO HU WERE BOTH EXTREMELY KNOWLEDGABLE AND PROFESSIONAL, FRIENDLY EMPLOYEES. I WAS NEW TO THE AREA AND THEY EXPLAINED ALL THE TECHNOLOGY IN MY NEW 2022 HP 350. AS YOU KNOW IT IS A REAL CONTRAST FROM PREVIOUS YEARS. THEY WERE EXCELLENT, PATIENT, AND COMFORTIING. I AM NEW TO THE AREA AND THEY MADE ME FEEL WELCOME AND THAT I WAS IMPORTANT. THEY LISTENED TO MY CONCERNS AND PROBLEMS I WAS HAVING AND DID NOT THROW INFORMATION OVERLOAS. THEY ENCOURAGED ME TO COME BACK ANYTIME IT IS CONVENIENT AND THEY WOULD HELP ME AGAIN. THEY OFFERED THEIR CUSTOMER TECHNOLOGY SERVICE TO ME. BECAUSE OF ANGELO AND PETER, YOU HAVE A HAPPY DEVOTED CUSTOMER TO YOUR LEXUS FAMILY. THANK YOU VERY MUCH. ATTENTION TO: BEN ARIZ GENERAL MANAGER

I have had a very bad experience at the Service - theidar

I have had a very bad experience at the Service Department of Riverside Lexus. I wanted to download the newest version of navigation data on my 2013 RX350. They ordered the chip and made an appointment to fix the problem in about two hours. I took the car there and after waiting about two hours, they discovered that they needed additional hardware to download the new data (they didn’t know it before making the appointment?). They made another appointment, and after a few days, I took the car there again. This time it took about three hours to finish the job. They said that the latest info covers navigational data up to 2019. In the presence of their associate, I entered the address of a hotel built in 2018, but it didn’t show up. He tried, the result was the same. I had paid $470 (after a discount of $81) for an update which was not functioning. I asked for a return, and he (who was very polite and friendly) took me to the managers. Four people were in the manager’s office, and the manager told me that they were not responsible for the navigation data! I said here is Lexus dealership and you installed Lexus latest navigation data of 2019 and you are not responsible? He said that they cannot remove the new part, but I have to pay for the labor! The part was about $160 and I had to pay about $310 for nothing! I refused and they finally returned the money. The ugliest thing was the lack of this simple word “Sorry” in the manager’s vocabulary. I had spent 5 hours for their nonfunctional service and they didn’t acknowledge their fault!

Outstanding customer service - Beezness

Tomas was extremely knowledgeable about my GS350 F w squeaky brakes. He fixed it after the first attempt knowing exactly what was causing the issue. I went to two different shops before and they told me it was normal which I knew was ridiculous. Tomas made me feel like he genuinely cared about getting to the bottom of the annoying squeaking coming from my brand new car. I am so happy to have met him.. I will always go back to him from now on

This dealership is awful. My car’s paint was damaged by... - bari

This dealership is awful. My car’s paint was damaged by Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is now corroding and the paint has come off. They will not take responsibility and fix their mistake. Really disappointed with the customer service, quality of maintenance, repair and service! It is not up to luxury car standards and an embarrassment to the Lexus name.

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.