300 California Kia Service Centers

Audi Q7 - Bunni77

Decided to go look at the Audi Q7 and see if it was the car we would need for our family. Wow! Love our new car! Syed Ali is a wonderful salesman great working with someone who really loves his job and very personable, knows the Audi cars and took us through the transaction with ease!! Go see him you will not be disappointed. Thanks for all you did to get our new beautiful Q7! We are so happy!!

This is by far the worst dealership my wife and I have - jmrollins36

This is by far the worst dealership my wife and I have ever dealt with. They kept our car for a simple recall repair for over two weeks. Throughout that time, the staff was rude and lied to us multiple times. To make matters worse, they initially did not offer a rental vehicle, leaving us stranded without a second car, which my wife relies on to take our kids to school. When they finally did offer a rental, they refused to cover the full cost, forcing us to pay out of pocket. I reached out to one of the service managers on LinkedIn for help and received no response. Attempts to speak with a service manager over the phone were just as frustrating; I was put on hold for an unreasonable amount of time while listening to terrible elevator music before being disconnected. Calling Kia corporate was the only way we received any real help, as they stepped in to cover the rental cost. However, they also informed me that each dealership operates as an independent franchise, making it clear that Citrus Motors is an outlier in terms of poor service. This place is a disaster and should be shut down. Save yourself the headache and take your business elsewhere.

Amy had helped us . - easters3909

Amy had helped us . Start with she had a great personality.and was so helpful .had all the answers to any questions we had . Thank you Amy for all your help. The Easter’s

I took my car for a recall. Excellent service and very... - Ziky

I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics

It may not be the best place to buy an Acura, but it sure... - asantrosyan

It may not be the best place to buy an Acura, but it sure is a very nice service center. <br><br>Work quality, friendliness and pricing are all top notch. The only problem is that you don't get an Acura-branded loaner. But if you call in advance and tell them you're gonna wait until they finish, they will do the job very quickly. Taking in consideration this is an Acura, all I need is a regular oil change, and it usually takes about 30 minutes. I use that time to visit dealerships clustered nearby :)<br><br>P.S. Once they even fixed the rearview mirror I broke under warranty.

crankshaft pulley bolt - R&T

I am consistent about maintaining my car and when things come up. Had a weird vibration in the steering wheel that was diagnosed as nothing. This happened just prior to the 100,000 mile warranty expiration. I took it in again when it persisted, just slightly after the 100,000 mile warranty expired and the problem was diagnosed as a broken crankshaft pulley bolt. They also gave us the impression that they knew if was probably this problem when we brought it in originally. I was furious but what can you do. Now, years later, I receive a class action lawsuit notice about this very problem. Bad news is that I have sense tossed the receipt to prove that I had to pay the $1,000+ repair bill. Very, very frustrating.

Horrible! - Mike Toups

They kept my car for 3 months for a repair that should have taken 3 weeks. Worst part Brian and office manager don’t return phone calls and when you do get them on the phone they can’t give you any time frame on your car. They blame my insurance company or the Mercedes dealership for the delays. Offered me a $500 rebate after the fact but I would have to sign to not disparage them in any way. I told them no way I would not give them a review. Stay away from these people. They don’t care!

I been told all my life to avoid dealership service - Kennethdee1soulzz

I been told all my life to avoid dealership service departments because they strong arm you. But not this one! I went in for a recall and a service and Freddy helped me out. Freddy informed me of the service interval for my vehicle and helped me understand what the milestones are for my vehicle and when the big services are due. Got me taken care of and on my way! Thank you Freddy in the service department and Elk Grove KIA! Keep up the good work!