301 California Kia Service Centers

It took quite awhile but they kept letting me know how - staylor1912

It took quite awhile but they kept letting me know how much longer it would be so that was nice

It’s always a pleasant experience when I visit this - tilfordclan1

It’s always a pleasant experience when I visit this dealership. The Service Advisor, Andrew is very knowledgeable, professional, and friendly.

I recently had the unfortunate experience of taking my - Mr.Albitre

I recently had the unfortunate experience of taking my vehicle to Perris Valley Kia for some warranty repairs, and I can honestly say it was one of the worst service experiences I've ever encountered. From the moment I walked in, I was met with indifference and a complete lack of professionalism that left me astounded. First and foremost, when I inquired about getting a loaner vehicle – something that is typically standard practice at most dealerships when repairs are covered under warranty – I was met with resistance and refusal. The service staff acted as if this was an unreasonable request, despite my car being in for warranty work. It's infuriating to be treated like a burden for simply needing a reliable alternative while my car was being serviced. The communication was appalling. I received no updates on the status of my vehicle, and when I tried to follow up, I was met with dismissive attitudes and excuses. The overall atmosphere felt unwelcoming, and it was clear that customer service is not a priority for them. After waiting an unnecessarily long time (a month), I finally got my car back, but I had lost all confidence in their workmanship. I can't help but feel that they are more interested in making a quick buck than genuinely helping their customers. I will NEVER take my car to Perris Valley Kia again, and I strongly advise anyone considering this dealership to think twice. Save yourself the headache and seek a service department that genuinely values its customers. There are plenty of better options out there, and they deserve your time and hard-earned money far more than Perris Valley Kia does!

Since I wrote the below review, Service Manager Ray and - Ryan Sarkissian

Since I wrote the below review, Service Manager Ray and service guy Rod jumped in and accelerated the process and I picked up my car yesterday. They were very responsive and kept me updated daily. Happy to have my car back. General Manager Mohammed also got involved in getting the issue resolved. Thanks guys. Leased a new 2024 EV6 on Oct 31. Loved it. My sales guy Brayden was amazing. Took the car home. Over the next 3.5 weeks, full 100% charge went from 310 miles down to 220 miles. Took the car in to find out what's happening on Dec 1. Today is the 17th, and they still have no idea what is wrong with it. So far, I have gotten one voicemail from service telling me Kia asked them to charge it, they did, and it's 220 miles, and now they're waiting for Kia to tell them what to do next. That was a week ago. I'm stuck driving a rental car while paying for my new car payments, with no end in sight. Do I want to drive a car that went into a shop a month after I got it? Should I get a new one? Do I want another Kia??? So, Zero for customer service for Service Department. Can't comment much on the car, as I have barely driven it.

Vanessa in the service was awesome. - Cuquisharrison

Vanessa in the service was awesome. I had battery issue and they were able to resolve it and get me on my way

This Kia location and specifically Sol who helped me deal - Dan

This Kia location and specifically Sol who helped me deal with another unfortunate engine issue in a month, was outstanding with her customer service and made my experience much better than I had previously at another dealership. Thank you Sol! I’ll definitely be back!

i was in service and chance helped me with a few - estttos

i was in service and chance helped me with a few questions about my moms car and possible a car for me

My neice came from Northern California and had her Kia - pamelajobyrd

My neice came from Northern California and had her Kia Optima engine die on her on the 405. She was quoted a price of 9K by Kia of Van Nuys to get the car repaired. There had been several recalls on the car, but due to a successeion of moves on her part, she did not receive notifications. After producing paperwork showing she had kept up maintenance on her Kia Optima, Ismael in the Kia Service Dept. working with Kia and my neice had the car repaired, which she says runs like a brand new car. She credits Ismael's calm demeanor and customer relations skills with getting her through a very stressful situation. I was with her on a couple of her visits to Kia Van Nuys and witnessed Ismael's interactions for myself. He was very professional as well as personable. Shout out to Kevin also who drove us from the Service Dept to the larger service repair building. He also was personable and seemed to enjoy his job and making us feel at ease.

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!