250 California Jaguar Service Centers

Service: Juan Reyes poor service - Fr097

Service: Been coming to this company for years for a previous jaguar and rr which was located off Redondo before they relocated, which I always worked with Nate and had no issues with Nate, outstanding service rep. Came in last week to the new location didn't see Nate, asked if I can drop off my car for service, was spoken to by Juan Reyes which for a better lack of words, lacks customer service skills. He said I couldn't drop it off because of no availability, no problem that's fine, but lose that attitude bud. Maybe a lack of hiring due to the new location why you have someone like Juan working here. So I'm back from last week, still have an attitude Juan.... dude change something in your life maybe your job. Autonation, if you want to turn customers away and have a bad taste in there mouth, keep Juan Reyes. I think Juan belongs in a fast food joint where the only words he needs to use our, would you like to super size that.... Also been waiting 40 mins to get out of here (mostly for a rental) a bit longer than should, so much for dropping a car off. If you go here go to any service rep other than Juan Reyes. I'll update the review once I get a call from nasty attitude Juan to see what's going on with the issues of the vehicle. Good job Juan keep up the great work

Friendly staff with professional knowledge and understand - 410 Windfield Lane, Redwood City, CA 94065

Friendly staff with professional knowledge and understand customer's concerns and provide timely services assistance.

WOW!! Simply stated, one of the best vehicle service... - zekester60

WOW!! Simply stated, one of the best vehicle service experience to date. If the Sanra Barbara Auto Group was trying to changed a failed image of the past, they greatly succeeded. Whatever you experienced before; forget it!! Come back and give this dealership another try; you won't be disappointed. I was very sceptical about coming back to this service department because of the sub-par service we had received in the past. Am I glad I changed my mind! Our Service Technician, Jee Thao, from the beginning, treated us with kindness, courtesy and respect. We've been back twice so far with the most recent event happening in April 2012. Our vehicle had been acting up while we were on vacation. We were on our way home that night and rather than coming back the next day, which would have been out of the way, we decided to crop it off on the way home. We'll as luck would have it, traffic was bad and we ran late. One call to Jee and the problem was solved. Not only did this guy stay until we arrived, he had a loaner vehicle ready to go for us to complete our trip. He gave us all the information we needed swiftly and accurately. He made no false promises; just the straight answers. During the entire process, he kept us informed and avaliable for us if we had any questions. Well, I did call and got his voicemail. I thought to myself, I'm not getting a call back for a couple of days. Boy was I wrong!! He immediately returned my call and had the answers. End result: My vehicle is running great and it didn't cost me a fortune for the repairs. Way to go Santa Barbara Auto Group. You restored my confidence and will, without a doubt, see you first when I purchase my next car. Needless to say, I will return to your service department, if needed for any needed repairs on my vehicle.

Excellent service and they do the required work quickly! - BLondon20

Excellent service and they do the required work quickly! Victor Avalos, service advisor and Keith, technician are a pleasure to deal with. Work on my car was finished and took relatively little time. Been taking my cars their for years and will obviously continue to do so.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.