261 California INFINITI Service Centers

SERVICE DEPT IS THE WORST!!! - BEWARE!!!

My 1st review doesn’t accurately convey the level of incompetence at Beverly Hills Infiniti Service. The repair I brought my car in for took 5 mins. Two different people in the service dept (on 2 separate occasions) backed my car into steel lifts. Had I not watched them do it, they wouldn’t have said a word; I simply would have driven off not knowing they had xxxxed-up my rim. Stupid, incompetent, dishonest people. AVOID BEVERLY HILLS INFINITI SERVICE DEPT!!!

All the staff was very professional as well as very... - JRM

All the staff was very professional as well as very courteous and addressed my concerns and questions.

I highly discourage anyone to purchase a vehicle or service - Kevin C

I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore. I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service. This is not the reliability and service we expected from owning an Infiniti.

Profesional, Friendly, knowledgeable ,great service and - Valva952

Profesional, Friendly, knowledgeable ,great service and super helpful, Josue Helped us with everything He’s the best!!

Their empathy, sensitivity, and follow-through were... - infinit

Their empathy, sensitivity, and follow-through were exceptional. The service consultant went above and beyond to ensure I was a happy customer. And I am !!!!

I received great and quick service. - Gutierrezfamily71

I received great and quick service. I as informed via text of my vehicle progress and was informed of any issues that required attention.

Terrible customer service - Matthew

I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready. I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped. For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.

Jill went above and beyond. - swain.robert331

Jill went above and beyond.to immediately have repaired a minor issue with my car. Infinity of Palm Springs should be delighted. she's part of their team. Bob S

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.