303 California Hyundai Service Centers

Helped solve a problem without selling me anything. - Tom S

Service was excellent. They fit me into their schedule and were very helpful in diagnosis and suggesting alternative vendors to fix a problem that they recommended would be too expensive for them to fix with factory replacement parts. Trustworthy and ethical. Much appreciated.

Service Dept - ellenrai

Frank, the service manager, is always friendly, and helpful when we need a oil change or any work done on our vehicle. We enjoy going to have work done on our Hyundai. Kelly Muldoon

They fired my car and they have no parts!! - buddam

Can I give them Zero Stars? Well, I took my car in for a recall on saturday and they blew up my electrical system in my car. I have a Hybird and they gave a non hybird to drive while I wait. They assure my that my car would be ready Tuesday after they replace the parts except my one and half year old brand new car will not start any more. They tell me that they don't know what is the probably now. They have to call the hot tech line. They have had my can 5 days. I am stuck driving a car that I have to fill up every 3 days instead of once a week. I call to talk to the General Manager and the receptionist give me the run around and refuse to let me speak to him becasue he is in meeting and that is more important than his customers. She won't answer the phone and keeps sending me to voice mail and advisor won't answer the phone either. Now, here i am with a crappy rental car and I can't get any help and the receptionist is being a pain and won't offer any help! Now, I think I think I need a lawyer and going to talk to the news stations. I get no update and I can't talk to a manager becasue the receptionist is being a b8tc5 woman. Who is going to pay me for extra gas. Update I might get my car back friday!! They don't know if that is goign to fix it!!! The really sad thing is that they don't know what they did to break my car and they don't know how to it fix. They had to call the Tech line. They think it might be a fuse now which means they pushed a huge amount of electricity through my car. What other damage did they do to it? is my battery damaged is other stuff damage? They don't know because they don't know how to fix it after they broke it. I start a case with Hyundai USA. I am calling NBC news tomorrow since the GM at Hyundai of Serramonte is in a meeting and too busy to talk to his customers.

I only give a 5 star because of the service advisor - John.kierepka

I only give a 5 star because of the service advisor Abraham. The service was a horrible experience that no one should go through, but Abraham made it right in the end. The mechanic who initially worked on our car should not be working there, he left parts off the car, parts not put back together correctly, radio not working, driver seatbelt inoperable, grease marks all over the interior. The point is, this shouldn’t happen at a dealership quality service level. Backyard mechanic, yes, these things could be expected. I’m still not sure if I will go back, even though Abraham did have the incident corrected.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Excellent Service - Norma1984

Service Adv Riley is very nice, great co service along with the rest of the staff Love how clean my car is when I get it back

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

I was treated like royalty - Hyundai happy

I've never had as wonderful experience as I had Monday, 12-18-17. Edgar Gonzalez and the other staff for that day were so nice! My 2014 Sonata needed servicing. Here are some perks, not necessarily in order of importance: 1. Free doughnuts, fruit, coffee and hot chocolate to make the wait enjoyable 2. Free oil change 3. Free car wash inside and out 4. Etc.! And they had me driving home in a timely manner! I would definitely recommend Ladin Hyundai Service!

A very busy service department. - Cam Smith

A very busy service department. All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, when my car would be ready and how much the service would cost. A great team of service advisors!

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.