I have owned six different vehicles, all from different - noahnation2000
I have owned six different vehicles, all from different brands, so I have spent a lot of time at all kinds of service centers. Genesis of Irvine has been the best service experience I have ever had. I will never go anywhere else. They are under new ownership (Norm Reeves) as of a month ago, and the service advisors here are absolutely incredible.
I cannot say enough good things about Jose, Serdar, and Derrick, who have truly gone above and beyond for me during my visits for oil changes and maintenance. The level of care they provide is absolutely unmatched. They always met deadlines, were in constant communication, were very patient and really listened to me, and only recommended what was needed for my car. Never tried to upsell unnecessary items.
When you drop your car off, they send you a text with a link for a portal to view the current status of your car, see invoices and estimates, and update the portal with technician's comments. Very cool.
I feel they truly care about keeping me on the road and my car in top condition. This is the service you expect from a luxury brand like Genesis, and they truly deliver. If you are local, trust me, don’t go anywhere else.
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