313 California GMC Service Centers

I am writing to share my deeply unsatisfactory experience - FunLife

I am writing to share my deeply unsatisfactory experience with the services rendered at LAGUNA NIGUEL GMC. Our dealings were fraught with inefficiencies and miscommunications, which I believe should be addressed to prevent similar experiences for other customers. Key Issues: • Unwarranted Service: Wheel Alignment Despite the wheel alignment report showing all parameters were within the manufacturer's optimal range, the dealership advised unnecessary alignment for our 2022 GMC Terrain. A GM expert confirmed that no such alignment was needed, indicating a possible misrepresentation of our vehicle's condition. We have, therefore, requested a full refund for this unwarranted service. • Repeated Attempts for Tire Rotation & Incomplete Tire Repairs o First Visit (5/12-5/15/2025): The agreed tire rotation was not completed. During this visit, a tire leak was identified, which required further attention. o Second Visit (5/27-5/29/2025): Although partially done, the sensors were not reprogrammed following the tire rotation, and the tire leak issue persisted, ultimately being repaired at American Tire Depot. o Third Visit (6/4/2025): Attempts to address sensor issues led to new problems, exacerbating the situation. Our request for a full refund after these visits was met with dismissive communication. After three email exchanges, a field operation director bluntly stated, "we will not be refunding this. This will be my last communication with you moving forward," cutting off further dialogue. I am sharing this experience to highlight the need for better customer service standards and accountability at LAGUNA NIGUEL GMC. Customers deserve transparency and reliability, especially from a brand as esteemed as GM.

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!

Everything went wrong I have been waiting for my car 5 weeks - Zdenek kloz

I have been waiting for my car 5 weeks and it was not finish I had to go twice to the vW dealership to finisher

Horrible customer service - RG Fontaine

I called three times asking about a pre-owned Porsche. My questions were incredibly basic, such as: May I please see the original window sticker or build sheet? Each time, I was promised someone would get back to me within a short period of time. That was over two weeks ago now. I gave up and the car continues to sit on their lot (where it has been for quite some time). Incredibly poor customer service and horrible business management.

This is the best auto repair shop I've taken my car to... - ThomasGameiro

This is the best auto repair shop I've taken my car to recently. The mechanic was able to repair quickly my engine that was the cause to come to Autocraft. I'm very thankful to them and I'll recommend this business because of their great service and affordable prices.

I almost never do online comments on a business. But here... - VodderMLD

I almost never do online comments on a business. But here it is. I have been disappointed in most every auto repair experience I have had for 25 years. This service shop was so different, I could not believe it. The appointment was honored and my car was ready on time. It came in below the estimate, because what they thought might be worn brake rotor(?) was not worn out. The owner was monitoring every part of the service from the time I arrived and got a ride to BART, and during the repair he kept me informed, and I agreed to spend a LOT of money because they were so up-front about everything. They did more than you could ever ask for, so I am a very happy customer and my friends are going to hear about it! I drive a very expensive car (BMW) and I feel luck to have found Mike and his crew. Thank you Mike! Fantastic job, even if I am several thousand dollars poorer, it was just time to take care of a lot of little repairs.

0 Stars!!!!!!!!!!!! PLACE IS A JOKE !!! KEVIN MILLER THE... - KH

0 Stars!!!!!!!!!!!! PLACE IS A JOKE !!! KEVIN MILLER THE DIRECTOR NEEDS TO LEARN BUSINESS ETHICS AND BE TAUGHT A FEW LESSONS ON HIS ATTITUDE WHICH NEEDS A MAJOR ADJUSTMENT. PAYING CUSTOMERS SHOULDN'T BE TREATED LIKE SHI%. THE SHOP WAS SLOW & WORK WAS UNPROFESSIONAL. DON'T WASTE YOUR TIME COMING HERE.