Jeff, my service rep, was very cordial and professional, - kenneth.e.bryant1025
Jeff, my service rep, was very cordial and professional, no complaints about any persons there, - that was a good experience. My concern is the labor cost me $1,180 and nowhere can I find how many hours of labor were involved for any of the items that were addressed. There is nothing showing x-number of hours X the hourly rate for any component of work done. I have no idea of what you charged me per hour, but I think it was around $78/hr. That equates to 15 hours of work and I think about half-to-two thirds that amount of time is more accurate. Also, I needed a new plastic part for my driver's arm rest support; $940 for parts and labor, how can that be? I opted not to fix that item and I'll find a different means of addressing it.
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