356 California Dodge Service Centers

Service- good customer service - Justin101

I always have my car serviced here (Jeep Rubicon), but my last visit I was in a huge rush and I had told them that I had to be out of here in 30 minutes, however there were four people ahead of me and they said the wait would be over an hour. But one of their service advisors (Nick) put me ahead of the line due to my urgency and said don't worry about it, I thought that was so nice of them! My previous visits at service centers are always a minimum of an hour wait so this was a relief and really left a great impression on me for next time and to tell my friends!

Fantastic over the years! - jpallon

When we first moved to the AV back in the early 90s, we tried H.W. Hunter but found the folks down in Valencia Dodge to be more hospitable. I'm so glad that when we checked out Hunter Dodge again 10 years ago that it was no longer the case! They really did up the game in courtesy and service excellence, touching base with us on the maintenance of our '08 Caliber and '08 Chrysler 300 and clearly explaining whatever needs to be done to the cars. In particular, Leilani has been great to us over the years and has always ensured that our needs are taken cared of during our visits! It feels great to have excellent customer service while supporting a local dealer.

Had warranty repairs to my 19 Ram, great service VIC was... - Mick

Had warranty repairs to my 19 Ram, great service VIC was awesome 👏. Won’t ever return to the supplying dealer, I’ll be calling Vic at HB Dodge.

Customer Service/Repair - Normajean143

Great customer service, given a diagnostic on my vehicle in less than an hour; kept me informed on the status and estimated repair time of my vehicle.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

Great experience with the Service staff. - KD

Great experience with the Service staff. Explained what they had to do and got it done in a timely matter. Thumbs up!!

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.

My 2005 Volvo had been serviced at Lawrence Volvo in... - SGraham

My 2005 Volvo had been serviced at Lawrence Volvo in Walnut Creek, I live in Oakland and worked in Walnut Creek. I had written a letter to Lawrence stating I was unhappy with service; having spent $500.00 and no idea what was actually done. I still have no idea. My car needed a Volvo bulb sold only at a dealer, I was close to Berkeley and went to McKevitt for the first time. Mike in the service department told me exactly what to purchase in parts, had me purchase the headlight bulb, installed it, reset my dashboard alert, filled my washer fluid, advised me on a window reset and informed me that my driver door was not properly closing. This side of my vehicle was hit 2 years ago. Mike suggested I contact the body shop, if needed they could contact him. I advise physicians on customer service and how important it is for business not only in growth but sustainability, clearly McKevitt recognizes this also. Mike made me feel like I was an old friend and I was only picking up a light bulb!!

Recalls - /DavEd/

This dealership lived up to their website presentation on vehicle servicing. I sent them an Email regarding my vehicle servicing requirement, and they phoned me back within the hour. We discussed .the problem in more detail, and they sent a tow truck out to pick up the vehicle that afternoon. The next afternoon they called me and said all recalls were completed, and that the car starts just fine. They asked me if I wanted to pick it up.right away since they were presently 'short handed'. I asked them if they could deliver it the next day, and they said no problem. The next morning a polite young man drove it to my home, and said all work was performed under recall warranty. They never tried to sell me on anything outside of my needs..