380 California Chevrolet Service Centers

I had an 8:30 service appointment which should have taken - SanJoseJazz

I had an 8:30 service appointment which should have taken 1-2 hours. I arrived at 8:20 am and there was only one other customer there working with another service person. My advisor promptly assisted me, and my vehicle was taken back immediately. I was a wait person and unfortunately, I was there for 4 hours for a general service which should have been only an hour or two max. It's clear that staffing has been decreased, definitely not as it was on my 16 past visits. I even asked if they had technicians out ill because the service was taking such a long time. I miss the management under José Lopez Jr. After an hour we decided to use the curiosity service to Sandi's restaurant, thinking, enjoy a hot breakfast and our vehicle will be ready upon our return. No such luck, it was another 2 hours wait upon our return. Over 4 hours for an oil change, tire rotation and recalibrate my tire sensors? Very poor slow service. The service staff is absolutely helpful, friendly and wonderful. This is why I keep coming back, besides loyalty to the dealership where I purchased my Tahoe.

I'm a regular customer to Glendora and very please with - jackson_brooks64

I'm a regular customer to Glendora and very please with service I've received. Did not have an appointment but my service was completed in a timely manner, and wash.Thanks

I've dealt with this dealer a few times and each time it... - tahoe2007

I've dealt with this dealer a few times and each time it is a nightmare. The only time they were friendly is when they took my $42,000 for my 2000 Tahoe. I had some body work done a few years back and the paint started flaking, they won't fix their job. The body shop guy is a real jerk. Another time they burnt a hole in my carpet (looked like a cigeratte burn) and then accused me of doing it and I am allergic to SMOKE and don't allow smokers in the car! Learn from this email...Drive to Dublin, CA about 10 miles from Livermore and see Crown Chevrolet for Excellent 5-Star Service.

This was our second vehicle purchase here and we’ve been - wymer02

This was our second vehicle purchase here and we’ve been extremely happy with our experience. The whole team is great to work with!

If I could zero stars I would. - cyclopz55

If I could zero stars I would. Since 2020 this place has gone south in customer service and guarantee dramatically. Having 5 adult Children and buying multiple vehicles from Hendricks over the years, it's sad to see the old man's dreams resort to this. After a horrible experience buying my dream truck (2021 6.2 trailboss) in December of 2020, I vowed to never buy a vehicle from them again. I took the gamble on the dreaded "lifter issue" and lost. At 27k miles my 6.2 crapped out, luckily still under warranty I contact Hedricks and am assigned to service rep 'Logan'. He gave me an appt for the following week. I have my truck towed to the service department on 7/3. I receive a call from Logan that he got the truck and will get tech started on it. Next day received another call from Logan that motor needs to be replaced, will be 2 weeks minimum. I asked for a loaner vehicle and he stated he would put me in line as they did not have any. 7 days later I reached out for an update on my truck as well as a loaner vehicle. Logan stated he may have a vehicle for me, and truck would be another week and a half to completion. I pick up loaner on 7/12, then on 7/14 receive a call that my truck is done. Amazed, I call and ask if I could pick up the following day. (Saturday). Logan said yes. I ask him what the warranty on the new motor was, he stated 36k month( which is false) small print on back of receipt clearly states 24 month . I arrive Saturday to pick up truck and am greeted with - sign here, call sericev dept on Monday if you have any questions or concerns. I do a quick walk around by melf and don't see anything standing out at me besides a bunch of greases all over my front fenders. ( they clearly don't care about your asset) I get home and do a deeper look and find that I have scratches and scuffs on my front bumper from tech standing on it to work in engine bay, as well as my felt liner in the wheel well did not get put back together properly causing it to flap back and get shredded by the tire. I reached out to Logan the following Monday as I was instructed. Logan responded stating they did not touch the front part of liner only the rear part. And they would not replace it, and went on to give me a quote for $500 to replace it. I guess i have idiot written on my face. Logan would not even acknowledge the scratches or grease. I even offered to take care of the cut and polish of bumper and remove grease if they would replace the liner, and was just they did not touch the liner. .....I WAS happy to get the truck back in 12 days, but after seeing the craftsman ship as well as ownership of work, I'm concerned I got a xxxx box back and now the new motor is 24month instead of 36..... long story short... they don't give a xxxx about the customer, go somewhere else, I promise.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Jimmy Vasser Chevrolet is Quick, efficient and friendly.... - Kyle Nunley

Jimmy Vasser Chevrolet is Quick, efficient and friendly. I highly recommend there awesome service department. They are excellent and friendly. Stacy Tominaga is the service advisor that assisted me and she explained every thing and helped me get everything needed to keep my truck healthy on going strong down the road. Thank you Jimmy Vasser Chevrolet service team!

Service with Rob today was great! - AnitaHenninger

Service with Rob today was great! Thank you for everything and taking care of my needs. Anita Henninger