380 California Chevrolet Service Centers

Booked a last minute oil change, Ernie Avalos is my... - Cheryl D.

Booked a last minute oil change, Ernie Avalos is my service advisor and he is exceptional.Excellent customer service. The car wash is a plus. Thank you GMC for Ernie.

Horrible! - Mike Toups

They kept my car for 3 months for a repair that should have taken 3 weeks. Worst part Brian and office manager don’t return phone calls and when you do get them on the phone they can’t give you any time frame on your car. They blame my insurance company or the Mercedes dealership for the delays. Offered me a $500 rebate after the fact but I would have to sign to not disparage them in any way. I told them no way I would not give them a review. Stay away from these people. They don’t care!

The #1 INDEPENDENT BMW SHOP PERIOD! - Carguy1

This is THE place you want to take your bmw (or Mercedes) if you live in SD and are either out of warranty or doing aftermarket modifications. I’ve come here about fifteen times in the past 7 years for multiple cars and they are simple the best in SD. I’ve tried all the shops, and none can compare. Shane is an honest guy he runs this place with integrity and he can diagnose things in minutes that takes others hours or even days! Definitely where you want to take your car.

Excellent - Merfe

These guys don't sell cars they repair cars for other dealerships in the area. So if a Range Rover dealer gets a Porsche trade in with problems they send it to exclusive motors for repair since they Land Rover dealers don't work on other brands. I am not sure how many brands Exclusive Motors are dealer capable. But you see lots of European new cars on their lot. Remember they don't sell they repair

On 4/2/24 I brought my 2018 Corvette Z06 in for Service - Fillmoejayy

On 4/2/24 I brought my 2018 Corvette Z06 in for Service where I was met by Jason Mejia Service advisor. I informed him that I was having issues with the car overheating also with my exhaust, it rattles when turning the engine off And a problem with the trunk not staying locked. Jason advised me that if I buy the 45,000 mile scheduled maintenance service all these issues will be inspected for me ,so that’s what I did. pretax total was $2025 dollars. only to be called days later and told to pay $270 to inspect The trunk and another $270 just to inspect the rattling at the back of the exhaust, I asked to speak to a manager by the name Gabe, who went back-and-forth with me about what is an inspection and what is a diagnostic Gabe then came back and told me right off hand that the rattling was a torque tube. Also, I needed a brand new trunk latch. I opted to get the trunk latch fixed and deal with the small rattle on a later date that’s another $700 added to the existing $2000 owed for scheduled maintenance. car should be ready on Wednesday, on Thursday.about 10:00am They called and said the car is ready. I stood in the dealership almost an hour still no car, Finally the car shows upfront Half washed and soaking wet. SMH as I’m leaving the dealership I noticed that the bottom half of my dash board was hanging off. I went back into the Place And told Jason about The issue, (note) the whole time I was there, Jason would not come out and deal with me. Although I kept asking for him, and the place was Practically empty there was me and another customer at the time that I was there. he was clearly avoiding me .They simply made me pay for my car and just gave me the keys, no explanation as to what was done or anything. Jason must’ve thought I was gone he wasn’t expecting me to come back in so fast, and that’s how I ran into him and told him the issue. he came out, looked at the car and told me his technicians didn’t Touch the dash board, which didn’t make sense to me. I didn’t bring my car in with the dash board hanging out, Also, this is exactly where the trunk button is located where the dash was hanging off smh, when I ask Jason how are you so quick to Say what the Technicians Have done to my car ? he replied that I’m being disrespectful for asking these questions. I never said anything disrespectful to Jason, nor was I cursing or saying anything threatening to him. I asked to see the manager several times and no one would get the manager to me. Jason asked for my keys and 10 minutes later he was back with my car and the dashboard intact. No explanation as to what happened. No apologies to me just said my technician fixed the issue. (remember) he just Swore to me his technicians never touched My Dash board smh … when confronted about this, he wouldn’t answer just said they fixed it. Other service people that were in the office were giggling and laughing, which I didn’t find anything funny About all of the thousands of dollars that I’m paying for the service that I’m receiving! As I’m driving home a light comes on in my car, saying rear axle service which again under this 45,000 miles scheduled maintenance. It says performed differential fluid exchange service for rear axle. WOW! Now it’s the end of the week Friday and I have to take my car back in for this issue. Also, I cannot leave out the fact that Now that they fix the trunk latch, my trunk doesn’t go down smooth and quiet as it used to now when I close the trunk it’s a hard bang then it locks SMH Hopefully the manager will come and talk to me today. I don’t recommend anyone to take their vehicle to FH daily Chevrolet. Customer service is outlandishly terrible. Just bad, bad, bad customer service.

They always seemed to take longer than estimated. - j.trimble

They always seemed to take longer than estimated. I think based on my observation that the mechanics like to take their time and the boss doesn't seem to mind. They also couldn't care any less about my time spent in the waiting room with a TV that's off line.

Best Service Department - vane98

Chris Julis was very courteous and helpful, best customer service I have received from any Chevrolet dealer. This will definitely be my to go to dealer from now on. Thank you

I had an 8:30 service appointment which should have taken - SanJoseJazz

I had an 8:30 service appointment which should have taken 1-2 hours. I arrived at 8:20 am and there was only one other customer there working with another service person. My advisor promptly assisted me, and my vehicle was taken back immediately. I was a wait person and unfortunately, I was there for 4 hours for a general service which should have been only an hour or two max. It's clear that staffing has been decreased, definitely not as it was on my 16 past visits. I even asked if they had technicians out ill because the service was taking such a long time. I miss the management under José Lopez Jr. After an hour we decided to use the curiosity service to Sandi's restaurant, thinking, enjoy a hot breakfast and our vehicle will be ready upon our return. No such luck, it was another 2 hours wait upon our return. Over 4 hours for an oil change, tire rotation and recalibrate my tire sensors? Very poor slow service. The service staff is absolutely helpful, friendly and wonderful. This is why I keep coming back, besides loyalty to the dealership where I purchased my Tahoe.