4,436 California Chevrolet/1000 Service Centers

Horrible! - Mike Toups

They kept my car for 3 months for a repair that should have taken 3 weeks. Worst part Brian and office manager don’t return phone calls and when you do get them on the phone they can’t give you any time frame on your car. They blame my insurance company or the Mercedes dealership for the delays. Offered me a $500 rebate after the fact but I would have to sign to not disparage them in any way. I told them no way I would not give them a review. Stay away from these people. They don’t care!

After hours phone system leaves much to be desired.... - ajm2432

After hours phone system leaves much to be desired. Needed to verify an early morning service appointment. Didn't receive text update so needed to call dealership but was too late to reach anyone. Apparently weekday service hours end at 6pm and not 7pm or 8pm as shown online. Understandable that such information may be out of date due to COVID impacts. However, after hours phone system is a mess. Doesn't provide service hours and line/extension transfers are dropped. No indication that anyone is paying attention to the functionality of this system. What the heck!

I been told all my life to avoid dealership service - Kennethdee1soulzz

I been told all my life to avoid dealership service departments because they strong arm you. But not this one! I went in for a recall and a service and Freddy helped me out. Freddy informed me of the service interval for my vehicle and helped me understand what the milestones are for my vehicle and when the big services are due. Got me taken care of and on my way! Thank you Freddy in the service department and Elk Grove KIA! Keep up the good work!

Job done right always - ElkgroveTouareg

I have been a Volkswagen owner for over 35 years. When I came to Elk Grove Volkswagen, California to purchase and service my 2011 Volkswagen TOUAREG TDI LUX, I met the service Director Cecil. He has put together a great team of technicians and support crew. I have had the best service possible, on time and correctly done. My vehicle is clean inside and out and the service is always completed as promised. This is my dealership by choice. Mike Archer Elk Grove, California