4,427 California CODA Service Centers

Paul Parsons … Very helpful at all the time, give me - Luis Prado

Paul Parsons … Very helpful at all the time, give me updates about timing delivery for my F-150 Lightning 2022. Great attitude and attention.

I have experienced significant challenges with the - cmw

I have experienced significant challenges with the service provided at this dealership, leading to regret regarding my vehicle purchase. Since acquiring my car, I have encountered numerous issues, and the dealership has shown a lack of responsiveness. During visits to the dealership, I have observed staff sitting idly, displaying a lack of engagement with incoming and outgoing customers. On one occasion, I had to approach the service desk seeking assistance after waiting for 20 minutes outside the designated service area. Furthermore, the dealership's provision of only one-way transportation through Lyft has proven inconvenient, necessitating additional expenses for the return journey. It is worth noting that the service concern relates to a Hyundai recall. I express the hope that improvements in service quality will be realized in the future.

My son, student at UCI, took the car there for routine... - ratzo1999

My son, student at UCI, took the car there for routine service based on my direction. His feedback was all positive, and gave me the impression that the staff was super nice to him.

I was able to walk in and get my car serviced the same... - Swarner735

I was able to walk in and get my car serviced the same day. They provided a Lyft to and from my work place. Good experience.

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this... - thehypeonthemic

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this center twice and I am very impressed on how they go far and beyond customer service satisfaction. My first experience at the center was impressing. Because I had a check engine indicator light on I knew that servicing the vehicle at the dealership would be more expensive then getting it serviced at a local oil change/tire retail store. Overall, when receiving a call only 2 days after I dropped off the vehicle the service rep advised that it was only a bad gas fuse block that needed to be replaced. The highlight of the conversation is that he didn't try to sell me other services that I didn't need.Service dealerships get a commission for every car they service so by more services on a car means more $$$ and the rep did not advise of that. My second experience involves a recent recall (check your vehicle recall info bi-annually) involving my engine. I dropped the car on Saturday. Sales advisor Randy Lewis stated that it would be serviced on Monday. When contacting the service center at the dealership, I forgot the person's name so I was maybe talking to another advisor. Working in the business industry commission is everywhere so I asked the unfamiliar advisor, "Do you get commission?" Advisor stated, "Yes we do, however we only work as a team together." That surprised me. After 2 hours I called again and Randy Lewis was in charge of my vehicle and he advised that my SUV is ready to be picked up. Again Randy did not try to sell me something that I did not need at the moment. I am very satisfied on how they manage customer service as a virtue. In the past with my other vehicles I have spent thousands of dollars on unnecessary parts and services that my vehicle really did not need and to experience this type of customer handling at Tustin Dodge really impresses me. I recommend this dealership to any and everybody for all types of automobile (Dodge) services and parts!

Service advisor Gus is the best! - Rhonda

Service advisor Gus is the best! So friendly, polite and professional. Appreciated the phone call about a issue, and recommended a alignment. Thx again Gus!

Chris Huerta in the service dept was very professional - Blue

Chris Huerta in the service dept was very professional and answered all questions that I had. Thank you Chris Huerta for making my appt a pleasure

Very Helpful - KristenC

The check engine light came on in my vehicle and I drove it to the dealership to have it checked out. It turned out to be a loose gas cap, but they figured it out very quickly and there was no charge for diagnosing the check engine light.