I am updating my prior 5-star review for service at the... - melanieesquivel
I am updating my prior 5-star review for service at the Stevens Creek KIA for our first Sorento back in October 2017. We have since gotten a second Sorento, and we will continue with doing all of our maintenance through the dealership. We have found our experiences with the service department to be excellent, each and every visit. It is always easy to schedule a convenient appointment. Daniel and Lizzette are very knowledgeable and I appreciate that they have been able to aid us in keeping our Sorento maintained without paying for unnecessary service. With COVID, we have been working from home and driving far less than before. I’ve had my Sorento for a year and I haven’t even hit 9k miles. Even though the schedule called for a 15k interval service, Lizzette recommended the usual maintenance service of oil change and tire rotation. She even applied the online coupon price for me! I also appreciate that the Service Department is taking so many precautions to keep customers and their employees safe. Everyone is always wearing masks properly, and they always return a clean car to me. 5 stars!
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