268 California Audi Service Centers

Excellent - Merfe

These guys don't sell cars they repair cars for other dealerships in the area. So if a Range Rover dealer gets a Porsche trade in with problems they send it to exclusive motors for repair since they Land Rover dealers don't work on other brands. I am not sure how many brands Exclusive Motors are dealer capable. But you see lots of European new cars on their lot. Remember they don't sell they repair

Fined a better service department go to Escondido Audi - farkish83

Fined a better service department go to Escondido Audi better I have been using Audi Carlsbad since day one. Super sad to say that things have been great until the last few services when things took a turn from good to horrible. They struggle to keep up the quality, service, and expectations we expect for an Audi. The staff has been the same since I owned my car for the past five years. Which could be good or bad. It all depends on their management and motivation. It would have been good if they kept their effort and care, but they could not care less. I booked my appointment more than 2.5 months earlier. Although other Audi dealers had only two weeks to wait, I thought I would stick with my home Audi service dealer. I requested a loaner at the appointment. I called, emailed, and texted the day before my appointment to confirm the loaner would be available at drop-off. I never got any communication back from Joey, my supposed service provider. Note I texted and emailed him within minutes of him texting and emailing to confirm my appointment. Today I go to drop my car off, and he tells me they do not have a loaner car for me and that they can provide me with a Lyft ride home. I do not know how a respected brand dealer service department expects their customers to accept a major 70K service in addition to 3 recall service preps that will take a couple of days without providing or making a loaner car available. If you don’t have Audi loaners, make other rentals available. This is the most ridiculous experience I have ever had. This service department is going down fast and in a hurry. All I have to tell you is to look at the reviews every good review is for the sales team, and every bad review is for the service department. Hint, go get your service done at at a different audio dealer.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.