268 California Audi Service Centers

I brought my car for service without an appointment. ... - mmeyerovich

I brought my car for service without an appointment. Jeff Richards from service department took care of my car, arranged for a rental, and provided me with an excellent service all around. I would highly recommend this dealership.

Great service. - OCDolphingray

Great service. Service advisors are very knowledgeable and helpful- especially Jen S. Would highly recommend services from this dealership.

I took my car in for Service on Sept. - dypastor13

I took my car in for Service on Sept. 10th, and after two days I was informed they had not even looked at it. I needed it for the weekend so I picked it up. What is up with this? This is 100% no reflection on my advisor, Surjan; he was awesome. I want to know from the "service management team" why after two days my car was not looked at, I was told it could be another two days before that happened, so I picked it up. I have limited time on my extended warranty for a problem that crept up and I can't even get it fixed. I tried to make another appt. and was told they were backlogged three weeks out and likely the same type of services as before, 2-5 days before the diagnostic happened. I opted for an appt. five weeks out, one I could get a loaner for a week or more until they diagnose my car, and then fix the problem. I am disappointed by this lack of customer experience and the lack of resolving the problem for a car I paid $65,000. I want to hear from the service manager what is the problem, and how can they get my car fixed. Thank you.

Terrible service - David G

As others have mentioned service dept. is terrible. Employees are rude and condescending, FIVE+ visits with no resolution, Nobody is ever available, just horrible. Everytime you arrive there's only one employee working, or none at all. You have to wait for them endlessly. it's been nearly THREE MONTHS and my parts are still not available.

Everything went wrong I have been waiting for my car 5 weeks - Zdenek kloz

I have been waiting for my car 5 weeks and it was not finish I had to go twice to the vW dealership to finisher

Horrible customer service - RG Fontaine

I called three times asking about a pre-owned Porsche. My questions were incredibly basic, such as: May I please see the original window sticker or build sheet? Each time, I was promised someone would get back to me within a short period of time. That was over two weeks ago now. I gave up and the car continues to sit on their lot (where it has been for quite some time). Incredibly poor customer service and horrible business management.

This is the best auto repair shop I've taken my car to... - ThomasGameiro

This is the best auto repair shop I've taken my car to recently. The mechanic was able to repair quickly my engine that was the cause to come to Autocraft. I'm very thankful to them and I'll recommend this business because of their great service and affordable prices.

I almost never do online comments on a business. But here... - VodderMLD

I almost never do online comments on a business. But here it is. I have been disappointed in most every auto repair experience I have had for 25 years. This service shop was so different, I could not believe it. The appointment was honored and my car was ready on time. It came in below the estimate, because what they thought might be worn brake rotor(?) was not worn out. The owner was monitoring every part of the service from the time I arrived and got a ride to BART, and during the repair he kept me informed, and I agreed to spend a LOT of money because they were so up-front about everything. They did more than you could ever ask for, so I am a very happy customer and my friends are going to hear about it! I drive a very expensive car (BMW) and I feel luck to have found Mike and his crew. Thank you Mike! Fantastic job, even if I am several thousand dollars poorer, it was just time to take care of a lot of little repairs.

0 Stars!!!!!!!!!!!! PLACE IS A JOKE !!! KEVIN MILLER THE... - KH

0 Stars!!!!!!!!!!!! PLACE IS A JOKE !!! KEVIN MILLER THE DIRECTOR NEEDS TO LEARN BUSINESS ETHICS AND BE TAUGHT A FEW LESSONS ON HIS ATTITUDE WHICH NEEDS A MAJOR ADJUSTMENT. PAYING CUSTOMERS SHOULDN'T BE TREATED LIKE SHI%. THE SHOP WAS SLOW & WORK WAS UNPROFESSIONAL. DON'T WASTE YOUR TIME COMING HERE.