43 California Lincoln Dealers

Came in about 3 weeks to have my oil and battery changed. - KyleC.

Came in about 3 weeks to have my oil and battery changed. After 1 hour+, they said everything is all good and charged me. Today, my car battery died and I find out that they did not replace the battery and kept the old one in. I had to move my car and jump it then drive all the way back. They said that they had a "random" battery sitting that they were confused about and decided it was best to wait until someone showed up to pick it up. I don't understand why the could have called me to let me know or investigate to find out that they did not change the car battery. They also did not offer any discount for this inconvenience. I will never come back here again. You pay for a service for them not to perform it and act all fraudulent.

even as an employee (parts) i had a new Ford F-150 and - J. Shaw

even as an employee (parts) i had a new Ford F-150 and the warranty concerns i had were handled in a professional way not to mention was a great place to work.

I bought a brand new car here in 2016. - bolson1643

I bought a brand new car here in 2016. The paint started flaking off and when I called to ask if they would help, they refused to help or even look at the car because it was out of warranty. They wouldn't even talk to me or pass me along to someone could help.

Auburn Ford could not have provided a better service to... - Jesse

Auburn Ford could not have provided a better service to me. They were knowledgeable, honest, straight-forward and fair with the entire deal. I felt confident giving them my business, and I encourage anyone in the market for a new (or used) Ford to give them an opportunity for your business. I'll be back when it's time for another purchase. Thank you, Auburn Ford!

My new 2024 Lincoln Nautilus purchased at Norm Reeves - ALFRED.L.

My new 2024 Lincoln Nautilus purchased at Norm Reeves Lincoln in Cerritos, Ca on 11/1/24 has been at the service dept. for a total of 7 weeks. One week with Francisco from service dept. returned still not fixed, then again since 12/30/24 and still in the shop for only one issue, when connecting to phone I can hear them but they can't hear me. When taken car back again to the Service Foreman Eddie Pulido he never contacted me till 5 weeks later after I tracked him down. Spoke to numerous employees about situation even the General Manager Kevan Juergans 3 weeks ago but no word back from him. Assistant to the GM Marisol Rivera was helpful at one point but later ignored phone calls and messages. Client services has a case # on this but have informed me they cannot force dealer to contact or assist me. They also recommended me to pickup my car and take it to Caruso Lincoln in Long Beach.  On February 12th Juan Prado Service Manager who I never heard from told me to pick up my car within 48hrs or my rental will be reported stolen. It took them 7weeks to hold my car and tell me it cannot be fixed and I have to wait for a software update. Norm Reeves Lincoln has to be the worst car dealership in So. Calif. Seriously it's not the salespeople that aren't helpful it's the rest of the thoughtless and unprofessional staff. Don't make the same mistake as I did, if you want a Lincoln go elsewhere.

My experience was awesome! - wilsona1

My experience with Jim Burke Ford was excellent. Frank was very professional, pleasant, and easy to work with. He and other staff really Blessed me.

Had my vehicle towed to this place, called the next... - highly dissappointed

Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.

The worst dealership in California - Chester volcanoes

They have terrible customer service. Extremely unintelligible. They are very rude an unprofessional. A guy named Corey lied to my face an told me he would make sure my truck got taken car of. I called a few days later concerned that I haven't gotten a call about my truck, they had no idea where my truck was an denied it was even there. I absolutely hate Ed Wittmeier Ford Lincon me Mrcury dealership an ever single one of its employees. You guys suck an should all be fired!