45 California Lincoln Dealers

I came into the dealer Friday, October 18th with my - B530e

I came into the dealer Friday, October 18th with my brother to look at the Mach-e and Lightning. My overall experience was great. I was greeted by a Salesperson name Oscar who was extremely polite, professional, and listened to all my needs. From the beginning, I explained my brother and I had credit challenges, both due to identity theft and divorce. After test driving the Mach-e, we were presented with the payment based on down and mileage. Both were exceptionally reasonable, and we wanted to continue with the purchase. After the credit was pulled, the manager asked for a co-signer which we knew could be an option. My issue is with the manager. A lecture shortly ensued that we should “Crawl before we Walk”. I took offense to that due to the fact my brother currently drives a Maserati Quattroporte with a 561 payment, I currently drive a i4 with a 997 payment and a 760i with a 1,888 payment. The 550 payment on the Mach-e was less than the cars we were replacing, which those loans/leases are in good standing. The finances are there and it’s clear we can make our payments, yet I felt we were being judged due to the credit alone. I understand it was less than stellar however identity theft was not our fault. If the bigger picture was looked at, the manager would have seen there were multiple paid off cars and other accounts in good standing. We were also told to get a “xxxxty car” and drive that sucker for a year to build positive payments despite already having car credit. The manager preceded to say he understood we were used to the image the Maserati had however we needed to humble ourselves. I told him it had nothing to do with image or else we wouldn’t be sitting in a Ford dealer looking at a subpar electric vehicle. In my opinion, that was crawling before walking especially with the payment being cheaper than the cars we currently had. We explained a xxxxty car didn’t fit our lifestyle as we put 300 plus miles a day on a car and need it to carry equipment for our catering business and telescopes for my astrophysics research. It seemed once the credit was pulled, everyone demeanor changed. We also explained the Maserati no longer served a purpose for the phase of life we were in. We both left the dealer feeling humiliated and embarrassed. Just to recap, Oscar was amazing. My issue is being put down by the managers while going through a life changing event. We were able to secure a Audi e-tron from Lexus Santa Barbara and appreciate them being professional, courteous, and understanding.

Great experience purchasing my first electric car. - Coldcall45

Great experience purchasing my first electric car. Nobody in the north bay had a Mustang Mach E except Napa had a four Erin answered my call and we met the next morning. I believe she came in a couple hours early to meet me. She also came in on her day off to finalize the sale. Great work ethics. Thank you Erin and the rest of the team. I love my new Mach E. Laurie

I brought in both my Fords for service and also an... - rjg0848

I brought in both my Fords for service and also an air-conditioning problem in the cab of my 2013 Edge. One side blowing hot and one side blowing cold while trying to cool down the cab. Everything was taken care of and my experience was excellent.

even as an employee (parts) i had a new Ford F-150 and - J. Shaw

even as an employee (parts) i had a new Ford F-150 and the warranty concerns i had were handled in a professional way not to mention was a great place to work.

I bought a brand new car here in 2016. - bolson1643

I bought a brand new car here in 2016. The paint started flaking off and when I called to ask if they would help, they refused to help or even look at the car because it was out of warranty. They wouldn't even talk to me or pass me along to someone could help.

Auburn Ford could not have provided a better service to... - Jesse

Auburn Ford could not have provided a better service to me. They were knowledgeable, honest, straight-forward and fair with the entire deal. I felt confident giving them my business, and I encourage anyone in the market for a new (or used) Ford to give them an opportunity for your business. I'll be back when it's time for another purchase. Thank you, Auburn Ford!

My new 2024 Lincoln Nautilus purchased at Norm Reeves - ALFRED.L.

My new 2024 Lincoln Nautilus purchased at Norm Reeves Lincoln in Cerritos, Ca on 11/1/24 has been at the service dept. for a total of 7 weeks. One week with Francisco from service dept. returned still not fixed, then again since 12/30/24 and still in the shop for only one issue, when connecting to phone I can hear them but they can't hear me. When taken car back again to the Service Foreman Eddie Pulido he never contacted me till 5 weeks later after I tracked him down. Spoke to numerous employees about situation even the General Manager Kevan Juergans 3 weeks ago but no word back from him. Assistant to the GM Marisol Rivera was helpful at one point but later ignored phone calls and messages. Client services has a case # on this but have informed me they cannot force dealer to contact or assist me. They also recommended me to pickup my car and take it to Caruso Lincoln in Long Beach.  On February 12th Juan Prado Service Manager who I never heard from told me to pick up my car within 48hrs or my rental will be reported stolen. It took them 7weeks to hold my car and tell me it cannot be fixed and I have to wait for a software update. Norm Reeves Lincoln has to be the worst car dealership in So. Calif. Seriously it's not the salespeople that aren't helpful it's the rest of the thoughtless and unprofessional staff. Don't make the same mistake as I did, if you want a Lincoln go elsewhere.

My experience was awesome! - wilsona1

My experience with Jim Burke Ford was excellent. Frank was very professional, pleasant, and easy to work with. He and other staff really Blessed me.

Had my vehicle towed to this place, called the next... - highly dissappointed

Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.

The worst dealership in California - Chester volcanoes

They have terrible customer service. Extremely unintelligible. They are very rude an unprofessional. A guy named Corey lied to my face an told me he would make sure my truck got taken car of. I called a few days later concerned that I haven't gotten a call about my truck, they had no idea where my truck was an denied it was even there. I absolutely hate Ed Wittmeier Ford Lincon me Mrcury dealership an ever single one of its employees. You guys suck an should all be fired!