Five Stars Aren’t Enough! - asland321
Five Stars Aren’t Enough!
Our experience at Land Rover Newport Beach was nothing short of exceptional. From start to finish, the entire process of purchasing our new Range Rover was seamless, exciting, and truly an art form.
A massive thank you to Dana, the Client Relations Manager, and Rich Martin, our Sales Executive, who both redefined what luxury customer service should be. The sales process was superb—smooth, efficient, and actually fun. Rich was so thoughtful and amazingly a sweet person. He was a no pressure kinda guy. Dana’s follow-up was out of this world. Special person to work with. She responded to our questions with lightning speed and even called to make sure we got home safely. Made us feel so comfortable-like they opened the dealership just for us. We asked them “you do know we’re NOT celebrities right”.
We emptied our car when we arrived home to find a hidden gift in the back seat, that iconic Jo Malone!!!!! Dana followed up again the next day to check in and answer any lingering questions about our first drive. Her attention to detail and follow-through were impeccable. We all hung out and engaged for a while. Dana, Rich and Peggy (Cafe) barista had us in stitches.
The cherry on top? Dana sent us a customized short film featuring our new Range Rover—with cinematic music and stunning photography. We’ve never seen anything like it. It was thoughtful, creative, and made the experience feel truly personal.
If you’re looking for superstar treatment, honest and knowledgeable guidance, and a memorable experience, this is the place. Rich and Dana, thank you for making this such a standout moment for us!
Read More