179 California Ford Dealers

I sold my vehicle to this dealership over a month ago and - sarah.lorraine0119

I sold my vehicle to this dealership over a month ago and was told I would receive payment within 7–14 days. That seemed fair at the time, so I agreed. However, 15 days passed with zero communication from anyone. When I called to check in, I was told they hadn’t received the title yet and that I would get paid once it arrived. Then, without explanation, I was informed it would actually take 2–4 weeks before I’d see a check. Fast forward to four full weeks later — still no payment, no update, no courtesy call. I took it upon myself to contact my loan company, who confirmed that the title had already been released over a week prior. So clearly, the dealership had what they needed but was still dragging its feet. When I called again, I was bounced around from person to person until finally being told to speak with their DMV clerk. I left two detailed voicemails that day and never heard back. Later that afternoon, I called again and was told she had already left for the day. About 45 minutes later, she finally called me back — and instead of being helpful, she was rude, dismissive, and unprofessional from the start. She repeatedly talked over me, had an attitude the entire time, and actually said, “Since you’re refusing to listen to me, your check will be ready Monday at 11am.” That kind of behavior is absolutely unacceptable — especially from someone representing a business that’s holding thousands of dollars of someone else’s money. The dealership has had the title electronically for over a week, but they’re refusing to release my payment because they want a paper copy — something my lender doesn’t even issue. That’s their internal process problem, not mine, and it’s completely unethical to delay payment because of their own inefficiency. This entire experience has been nothing but frustrating, unprofessional, and disrespectful. The lack of honesty, accountability, and basic communication is astounding. I would strongly urge anyone considering selling or buying a vehicle here to go elsewhere. There are plenty of dealerships that actually follow through on what they promise and treat customers with respect. This one clearly does not.

I had a wonderful experience!!! Thank you! - Myriam

I just purchased a New 2019 Mitsibushi Outlander Sport and had one of the best experiences in purchasing a car I've ever had. Thank you to Sam Weinreb, Joli Garcia and Kyle Murphy for all your help! You guys were GREAT!!!

Very helpful and courteous staff. - stephanie.baumgartenstephers920

Very helpful and courteous staff. Never a problem with the work they do. Wouldn't take my truck anywhere else.

service - cthornw

I went to Stockton Kia to get my Kia soul fixed. Please follow. After being their for two hours they said they did not have the parts that they said they did have to fix my car. I had used Manteca ford before for oil service and called and asked if they could work on my car. Appt was set for the next Monday. When I got to Ford they said that my vin number could have used two different sensors so they got both for the repair and would return the one that was not needed. WOW car was fixed in under two hous, the bill was less the Kia would have been and my car is running great. Thanks just does not seem enough to say, But thanks...

Great experience purchasing my first electric car. - Coldcall45

Great experience purchasing my first electric car. Nobody in the north bay had a Mustang Mach E except Napa had a four Erin answered my call and we met the next morning. I believe she came in a couple hours early to meet me. She also came in on her day off to finalize the sale. Great work ethics. Thank you Erin and the rest of the team. I love my new Mach E. Laurie

Horrible experience on two vehicle purchases at the Ford - smckenzie

Horrible experience on two vehicle purchases at the Ford Store in Morgan Hill. The final event included me ordering and placing a deposit on a vehicle then when it came in I was told it was an additional 4K added to purchase price the vehicle and if I didn't want it they would sell to another buyer. I contacted ford but apparently their customer service is just as bad as their dealerships. They claim there is nothing they can do they cant even contact the dealerships they supply vehicles to. I would recommend purchasing a different make of vehicle but if not defiantly do not purchase a vehicle form the ford Store in Morgan Hill CA.

Easy as pie - jness77

This is the third time I’ve purchased a new car at Mullahey Ford. They make it very easy for me. Everyone at Mullahey is so nice and helpful! My phone gets connected to my car before I leave because my salesperson makes sure of it. They also show me all the new and updated technology that Ford has added. If your car doesn’t have keyless entry you’re missing out! Thanks again to Mullahey Ford and especially Eric for the help.

It’s good have purchased many vehicles from vista ford. - Ldpainting

It’s good have purchased many vehicles from vista ford. Service is great but no def top off today when my truck was serviced isn’t that part of service?

Best experience 😀 - Lola1107

Went car shoping for a new family car and our experience was amazing Rocky was so polite and answered all our question. I would recommend them to family and friends.

This dealership is 45 minutes away. - deltabravo

This dealership is 45 minutes away. Had to custom order F350 Tremor due to shortages. The price on a custom was MSRP, no deals. Standard fare at almost every dealership due to vehicle/material shortages. Two dealerships closest to me, worked on my previous F150 8 times before I had to lemon it, so not going there. I worked with Maria Ferro since Oct, ’22 (she’s nice) and got the truck in late July, ‘23. Maria knows the product! This is important. I need someone that knows how/what to order, how to work through the Ford ordering systems. The long time was because I was ordering a config where options were not available until Spring ‘23 (J2). Maria knew what to do to put my order in, but hold it for j2 availability, maintaining priority. In Feb, ‘23, J2 options became available. I called Maria, but she was out until May. I spoke to another person who said I couldn’t order a vehicle and that I had no order. I kept trying to tell him that I had already ordered one, and that it was status 99 (order hold). After some back and forth, he finally listened and acknowledged that I had an order, that I was good (thanks to Maria), and the truck had been submitted for production. I did have some configuration questions, but this guy couldn’t answer them. He complained that he spent 45 mins on hold with Ford already trying to get answers. Maria returned in May. She addressed my concerns about options and helped investigate and explain that what I ordered was what I wanted. She confirmed status, gave me the VIN, and estimated delivery in late July/early Aug. I think Maria came in on her day off to complete the sale. She had lots of knowledge about the F350 (even towing limits). The vehicle was washed. The black trim between the front/rear doors were all swirls. She said this was normal on all the Ford vehicles with plastic trim. Checked 2 brand new Explorers on the lot. They had the same. Did they come this way, or was it from washing? Finance. Worked with A.J. First thing I noticed was that the paperwork mileage was incorrect. I asked for it to be changed. It was 2 miles difference, so I don’t think that was well received. After that, A.J. seemed was annoyed with our presence. He wasn’t rude, just cold feeling, less than interested in our business, not even congratulations or thanks for your business. Okay, I’m not buying lip service, just not the most friendly of experiences. Finance couldn’t meet pricing I found on warranty/maintenance Ford contracts, and were too highly priced on other options so ended up not buying addons from the them and brought in my own financing. It was sign here, initial here, here’s your copy, see ya. Not the dealership’s fault, but I was approved for Ford student $750 discount, but didn’t see the fine print that didn’t mention inclusion of F350s. It didn’t exclude them, just mentioned which ones were included. Maria said she was sorry, couldn’t help us. I guess I’d liked to have seen, hey, feeling bad for you here, here’s a couple of bucks off, but it was MSRP and that was that. I didn’t ask for anything either except meeting pricing on option add-ons which they couldn’t do. My custom order had 64.9 miles. I knew Ford randomly test drives for quality audits/checks, but I only knew about taking 20-30 miles. Contacted Ford corporate who confirmed that the vehicle left the factory with 54 miles. That still doesn’t explain how 10+ miles got on the vehicle between the factory and the dealership, and there was no explanation. It should have had a sticker noting the factory testing and mileage, but that sticker was missing. I also noticed my car was listed on their website. I secretly called posing as a new customer and the dealership said it was on the website by mistake, that it was already sold. Maria confirmed the same to me shortly after. When I arrived to buy the truck, it now had 68.x miles on it. The dealership was clean, inside and out. Bathrooms were clean. If not for Maria, I’d mark this 3 stars.

I brought in both my Fords for service and also an... - rjg0848

I brought in both my Fords for service and also an air-conditioning problem in the cab of my 2013 Edge. One side blowing hot and one side blowing cold while trying to cool down the cab. Everything was taken care of and my experience was excellent.

We had a wonderful experience when purchasing a 2021 Kia - mbruce_98

We had a wonderful experience when purchasing a 2021 Kia Soul. The salesman was great, really helped us a lot. Thanks so much Mark Dirk & Barbara.

Christina was most helpful and super friendly last - swfinances

Christina was most helpful and super friendly last weekend when we needed to rent a car for a family 50th wedding anniversary party about 3 hours away. We will certainly recommend Vreeland car rental in Buellton to anyone needing to rent a reliable car for a reasonable price in that area! (We really liked that Bronco Sport too!)

Bought a new 2014 Ford Fusion on Black Friday. Lyndon... - Tomward01

Bought a new 2014 Ford Fusion on Black Friday. Lyndon and Justin in the sales department did an excellent job and I cannot enough good things about them. I negotiated a great deal on the vehicle. When I got to the finance department I put a small amount on a credit card and the rest in a personal check. I trusted that Tim in the financial department who works with numbers all the time was giving me a final amount that I needed to write the check for which was accurate. He overcharged me by $950.00!! I only discovered the "mistake" or overcharge the next day when I slowly went over the contract with a calculator. I called him that night but he was busy with another customer and told me to call back the next day. When I did, he did not act surprised or concerned but agreed to refund the money immediately. Almost as though he knew about the miscalculation. I expected him to tell me he wanted to go over the contract again to make sure there were no other errors but he did not. The next day I called Jim Buerge (the owner of the dealership). He did apologize, but did not seem to concerned and stated "mistakes do happen and we sold a lot of cars that day" ( on Black Friday 2013). I wonder if he would have been so forgiving if his finance man had made the error in my favor?? If you decide to buy from this dealership watch out for what I believe was bait and switch game. Give a great sales price and then stick it to them in the final contract. I highly recommend you slowly go over the final contract line by line with your own calculator to make sure all of the numbers are correct. I will not be taking my new Ford to Buerge Ford for service and will not recommend any one do business with them. The Fusion is a great car...just make sure you find an honest and reliable dealership who will not attempt to rip you off.

I bought a brand new car here in 2016. - bolson1643

I bought a brand new car here in 2016. The paint started flaking off and when I called to ask if they would help, they refused to help or even look at the car because it was out of warranty. They wouldn't even talk to me or pass me along to someone could help.

I had my car towed to Ford Downtown LA after it wouldn’t - JK

I had my car towed to Ford Downtown LA after it wouldn’t start, and I worked with Angel Bravo in the service department. He was exceptional—transparent, thorough, and communicative throughout the entire process. I’ve been to other dealerships where there’s a huge disconnect between the customer-facing staff and the service team, but this was the complete opposite. You always hear stories about dealerships overcharging or taking advantage, but that wasn’t my experience here at all. Their pricing was fair, reasonable, and clearly explained—no surprises, no pressure, just honesty. Within just a few hours, they identified the issue, provided a full diagnostic, and had me back on the road. Honestly, I couldn’t have asked for a better experience… unless I didn’t need my car fixed at all. Everyone I interacted with was polite, helpful, and professional. Highly recommend.

Big Change - Mike Hart

Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.

Best car buying experience I have ever had. - ChrisInSC

Best car buying experience I have ever had. From start to finish Chloe was helpful and transparent from start to finish. Once in the store the manager Sean (?) was great and the dealer he got me was better than my credit union. Thanks Again!

It was the best experience buying a car. It was quick... - junior

It was the best experience buying a car. It was quick easy and accurate. Their finance dept was awesome. I will buy my next car at this dealership again.

David, Brian, Molly and Ryann at Tom Hillier Ford were - Amberrbrown65

David, Brian, Molly and Ryann at Tom Hillier Ford were responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! This is the 7th vehicle I have purchased from Tom Hillier Ford. Highly recommend this dealer to anyone who wants to enjoy buying a car!

This place is a joke they will not give me a refund when... - jaws198769

This place is a joke they will not give me a refund when I had to go back and do there work over for them smh Visalia ford is a joke

Auburn Ford could not have provided a better service to... - Jesse

Auburn Ford could not have provided a better service to me. They were knowledgeable, honest, straight-forward and fair with the entire deal. I felt confident giving them my business, and I encourage anyone in the market for a new (or used) Ford to give them an opportunity for your business. I'll be back when it's time for another purchase. Thank you, Auburn Ford!

First Pickup - Christopher F150

This is our first time driving a pickup every day...so we're Leasing it for this term. It happens to be our third (overall) Lease through McAuley Ford-Patterson since 2011 beside our purchase of an Explorer . I have known the McAuley team since 1990 in Merced and have appreciated their attentive Service teams and friendly and knowledgable Sales teams in Patterson and in Merced. They have given us the time to talk things out and not be pushy as I had experienced with a dealership not too long ago who was wanting my business. I will stick with McAuley as long as they continue on their personal service.

I had a less than satisfactory experience working with - Ms. Anonymous

I had a less than satisfactory experience working with Johnny. He does NOT call with updates you have to call him or go down there. If you point this out to him he becomes very defensive while deflecting & projecting on you. Attempting to make you the customer the person in the wrong. I never was treated this way at Lithia, ever! The reason I gave your business an opportunity was a coworker (I work in Madera but live in Fresno) suggested it because of your pick up and delivery service. If I hadn’t been for Lee staying late and getting me I would have been stranded. Now we fast forward two months. I return for my transmission repair again seeing Johnny (reluctantly) he had my paperwork to repair my transmission. Did not tell me I didn’t have to pay for it I found this out by coming in to check on it (was supposed to be on on June 14th Ryan his supervisor informed me and I told him I had been paying for a rental and Ryan had Dan get me a rental from their own rental I had me return mine back to Enterprise. Again Johnny did not call with any updates I had to return to the dealership for an update. Johnny leaves early and takes time off ( not that is a bad thing) but please call your customers. Your very attentive when your selling me additional goods and services then you forget to follow up. Both times I have come in. This would be zero starts if it hadn’t been for Dan, Lee and Ryan excellent service. A little advice and constructive criticism if you want to know how to take of a customer do what Dan, Lee and Ryan are doing which is your job. You seem more qualified in selling used cars, telling people what they want to hear and being nice in the beginning of the transaction and then forgetting them and moving on to someone else after a sale has been made. You should know I am now out the money for a weeks worth of rental you could have either gotten covered or got me a car from your lot. The only reason this is a five star review is due to the fact your coworkers made it to be. My advice to future customers, avoid Johnny ask for Dan or Lee. Ryan thank you for kindness and the loaner.

OK - snigglefork

OK

Excellant Service - Pleased Customer

I gave this 5-Star rating to Bishop Ford dealer for the courteousness of the Service Department employees I have dealt with. They have all been professional, as they should be, and because they have been extremely helpful to myself and my wife during the three visits of the past several months. Eight or nine months ago we needed a regular oil change. We were informed of the Ford The Works program, which involved oil change, tire rotations, fluid level checks and various safety check. This was less than fifty dollars. A while after this service, we were notified by Ford that the passenger air bag was involved in the Takata recall. The notice said not to have anyone ride in the passenger seat, as they would be subject to injury if the air bag was deployed. My wife and I are in our seventies and this concerned us. I called the Bishop Ford service department every month to see when new air bags were available. The service department people all were very polite when called and assured us we would be notified when they came in. They did call as soon as the air bags were available and we scheduled an appointment as soon as possible. The latest service was for our seventy five thousand mile oil change and check up. They set an appointment up on our schedule, and we were in and out in less than an hour. Ford still had the 'The Works' program in effect. I hope they continue this program as I cannot maintain the vehicle like I used to. Everyone we spoke to on these visits were courteous and pleasant. There was no pressure of any kind during our visits. I can't say enough for these employees. Thank you, Steve and Jeanne Fletcher

My experience was awesome! - wilsona1

My experience with Jim Burke Ford was excellent. Frank was very professional, pleasant, and easy to work with. He and other staff really Blessed me.

Jim Charlon FORD of Ridgecrest, great folks all the way!!!!! - KDM-6659

Sharing a great experience. Mr. James Starr the service writer and Sam the technician were top notch helpful this morning when I brought in my 2017 FORD F150 for an oil change and multi-point inspection. Mr. Starr was right there to greet me and was able to get my vehicle serviced amazingly fast! The professional technician Sam installed the courtesy interior protection before the service was performed and I just cannot say enough good about my experience with Jim Charlon FORD or Ridgecrest. THANK YOU to everyone there that has always been so helpful. We will of course purchase our next FORD at your dealership, of course! Respectfully submitted, Todd and Pamela Evans Inyokern, California.

Reliable. - OAKtownHero

Can always rely on these guys for fast and affordable service. I always know what to expect when I'm getting my truck serviced and it's nothing but the best.

Had my vehicle towed to this place, called the next... - highly dissappointed

Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.