425 Arkansas SRT Service Centers

My personal experience with Crain Mazda - Blessed2019

100 stars for excellent service. The young man that initially greets you..... Professional and very mannerable. I work with his mom and she has been congratulated for a wonderful son.

Mack was awesome! - HarshPrimate10

Mack was awesome! I have worked in multiple dealerships and have worked at a corporate level for an automotive manufacturer. Mack's customer service was fantastic and he communicated everything to me in a polite and knowledgeable manner. The work did end up needing to get a little more in depth than originally forecast, but to be honest I already had an idea that this was a possibility based on what I had dropped the car off for. So when Mack gave me a call and stated the technician wanted to run the procedure an additional time to ensure the quality of the flush I found that to be perfectly acceptable. I had also asked for some other minor things to be addressed while I was there in their service department. These were addressed promptly, thoroughly, and accurately as well. I never once felt that I was not in capable hands with this service team. They truly shined and provided the utmost in great customer service! I think it should also be said that while I was picking up my vehicle another customer was dropping off their Audi R8 high performance supercar for service work. That should be an indication to anyone reading these reviews as to how wonderful this service team is! They have earned the business of a customer that trusts them with their six figure supercar (that is worth more than most peoples homes!) I have read some of the "negative" reviews and can honestly say that much of what I have read is not applicable and if you go to a place of business without an accurate understanding of the day to day operations that go on, I do not feel it is fair to the staff of that establishment to discredit them in anyway. I feel this applies to multiple other industries as well. If you take (what I can assume is based off of the typical American automotive consumer) a neglected fifteen plus year old vehicle to a repair facility and act like there wont be recommended services, you are probably the same type of person who goes to the doctors office and yells at the staff when they tell you what is ailing you. I should add that this service work was performed on Saturday 4/15/23. The website won't let me adjust the date to reflect an accurate timeline.

Buick Regal - 1cat2dogs

I have already told people to go there, great service and very helpful, did not push me into buying will now only buy cars from Ben Eddings

World class service from Scott on a Friday night when I... - Compliance1

World class service from Scott on a Friday night when I was stranded with a service issue. Stayed until 815 provided loaner got tow truck

Fixed our car while we were traveling - Vetteking

While traveling,we had an issue with our Buick Verano, check engine light and stalling. Stopped by Everett Buick right before closing where Seth quickly diagnosed the issue and set me up to get it fixed first thing in the morning. All the people at the dealership were friendly and helpful. Car was fixed quickly and we were back on the road. Additionally, since it was Friday, we were treated to chicken biscuits, doughnuts and coffee. Best dealership experience ever!

Josh was awesome! - HarshPrimate10

Josh was awesome! He attentively listened and was very friendly. It was my first time visiting this dealership and I will say that I definitely plan on returning to purchase more parts and have my VW serviced here. I had some unique requests for what I was looking to purchase from the parts team and Josh was able to help me with all of them! I even received some of my parts ahead of schedule! Everything fits perfectly, operates as designed, and really compliments my VW! I appreciate the hard work the parts team put in to take care of me! I failed to get the gentleman's name that helped me when I came to pick up my parts on 4/15/2023, but I think it should be said that he also provided excellent customer service and was very friendly!