421 Arkansas SRT Service Centers

Buick Regal - 1cat2dogs

I have already told people to go there, great service and very helpful, did not push me into buying will now only buy cars from Ben Eddings

World class service from Scott on a Friday night when I... - Compliance1

World class service from Scott on a Friday night when I was stranded with a service issue. Stayed until 815 provided loaner got tow truck

Fixed our car while we were traveling - Vetteking

While traveling,we had an issue with our Buick Verano, check engine light and stalling. Stopped by Everett Buick right before closing where Seth quickly diagnosed the issue and set me up to get it fixed first thing in the morning. All the people at the dealership were friendly and helpful. Car was fixed quickly and we were back on the road. Additionally, since it was Friday, we were treated to chicken biscuits, doughnuts and coffee. Best dealership experience ever!

Josh was awesome! - HarshPrimate10

Josh was awesome! He attentively listened and was very friendly. It was my first time visiting this dealership and I will say that I definitely plan on returning to purchase more parts and have my VW serviced here. I had some unique requests for what I was looking to purchase from the parts team and Josh was able to help me with all of them! I even received some of my parts ahead of schedule! Everything fits perfectly, operates as designed, and really compliments my VW! I appreciate the hard work the parts team put in to take care of me! I failed to get the gentleman's name that helped me when I came to pick up my parts on 4/15/2023, but I think it should be said that he also provided excellent customer service and was very friendly!

Heading home to North Carolina on a Friday afternoon... - Larry Butterton

Heading home to North Carolina on a Friday afternoon (10/2/20), I hit a piece of firewood that had fallen off a truck on I-40 in eastern Oklahoma - at 80 mph. We did not wreck my 2018 Honda, but the rim was bent and the tire exploded. We put on the spare and limped into Fort Smith. We found the Floyd Traylor Honda dealership, and the service department DID NOT HESITATE to help us out immediately. Service manager Jorge Huazo, aided by service advisor DT Neal, did an outstanding job trying to find a rim and a tire that would work on our Honda Fit. There were no rims in the area that would work, so Mr. Huazo made arrangements to have one overnighted by Fed Ex. My wife and I spent the night in Fort Smith; while at dinner - after 7 pm on a Friday night - I received a phone cal from General Manager Glen Pirtle asking if we were okay and was I happy with the service I had received on a late Friday afternoon. We were impressed! We arrived at back at the dealership very early the next day, and the fellas in the service department were ready with the rim and new tire. We were quite pleased with the politeness of the crew, as well as their efficiency in the handling of our car. We left very pleased. On Sunday, we were about 200 miles from home, just east of Asheville, North Carolina. Suddenly, on I-40 (again) our car lurched to the left...our new tire was flat! We (again) put on the spare and this time limped home. On Monday morning I took the tire to my regular Honda dealer in Cary to have the new tire checked out. The technicians discovered that the tire had been mounted wrong in Arkansas, and this had caused the tire rub against the rim and give out. I called Floyd Traylor Honda in Fort Smith and talked with service manager Jorge Huazo. I explained the situation to him, sent him photos of the tire and had emails sent to him from the service technicians at my home dealership. My Huazo could not have been more helpful! He went to Mr. Pirtle and explained our problem, showed him the photos and the emails, and called me back several times to assure me he was working on the problem. In a few days I had a check from the Fort Smith dealership, reimbursing me for the tire I had purchased. Mr. Neal, Mr. Pirtle, and ESPECIALLY Mr. Huazo were exceptional in their service and attitude towards me! Since I live 1,000 Miles from Fort Smith, I doubt that I will ever do business there again, but that did not matter to these fellas - they were top notch employees - and top notch guys. I highly recommend this dealership if you live in this area!

Good service - newspeechiecar

These guys have done a lot of work on my old CRV. I have tried 2x taking my car to a couple of other shops first to compare quotes and both times, the guys at Fletcher told me I actually didn’t need any work done. So unlike other shops, they don’t seem to try to talk you into unnecessary work. I really appreciate that. They’re also willing to come out and talk to you about it and explain all the work needed/done.

Warranty work - victorvmax

Fred Fletcher Dodge came to my rescue as I was out of town, stranded, from Ohio. They went way out of their way to obtain the critical part that I needed. Limped there from OKC, at 4p.m. I was given a brand new Ram courtesy truck , and at 1 o'clock the next day the repair was completed, all under warranty. Th My truck has over 100,000 miles on it. Chrysler had extended the warranty on Eco-Diesels.

2011 Dodge Avenger electrical problem - Hughd

In the area on vacation from Alabama car gave me problems took it to Frank Fletcher Dodge wonderful people. Made me feel safe to continue on my vacation, thank you very much Frank Fletcher Dodge service.