HONOR & INTEGRITY
As an 11 + year customer who has - Ms Carolyn
HONOR & INTEGRITY
As an 11 + year customer who has purchased and had my 4 vehicles with McLarty-Daniel Service Departments (Nissan & GMC). Let me first say thank you to Mr. Paul Bounds and Charles Edward of the Service Department at McLarty-Daniel Nissan. You have restored my faith in the Service Department with your actions yesterday.
Previously, an interaction we had was not positive. Based upon a misunderstanding, we toiled with this issue for 5 months.
Yet, Paul and Charles showed patience, and diligence, expertise and consistency in resolving this matter. What these two men did yesterday was nothing short of honorable and showing integrity to resolve my problem concerning my 2008 Mini Clubman.
While the vehicle was towed in and the diagnostic took nearly 3 months. Yesterday, they detailed the issues at hand which made sense and enlightened me on the unique issues associated with this car.
Let me emphasize this: McLarty-Daniel Nissan Service Department has the expertise and capability to repair any make and model car that is brought to them. In many cases, their Service Department is less expensive than other smaller service providers. They perform their services with regard to cost-saving measures and Paul was very upfront with the cost of repairs. As I thought that the repair needed was one issue, the Service Department spent the time and no extra cost to properly diagnose the real issue and saved me probably nearly $3200.
Admittedly, I wrote some pretty negative reviews previously, and for that McClarty- Daniel Nissan made sure they stepped up and resolved the issue. This despite the pressure a bad review can cause to their reputation. My actions were done out of frustration and lack of understanding.
I would emphatically, highly recommend the Service Department of McClarty-Daniel Nissan. If you have a question or a concern, Paul Bounds the Service Manager will make sure the issue is resolved and to your eventual satisfaction.
My only caveat in all of this, is to make sure you understand the recommended service and associated warranties. Paul will advocate for your protection.
In a world where the consumer has to exercise due diligence and make businesses accountable, McLarty-Daniel Nissan Service Department restored their honor and integrity, and I am grateful for their looking out for their customer.
Thank you Paul and Charles for resolving our issues and I am grateful.
C.A. Byers-Brown
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