I purchased my vehicle on 7/24 and when I test drove it,... - Yvetta Roberts
I purchased my vehicle on 7/24 and when I test drove it, it act like it didn't want to go and the sale man told me that it was the TURBO kicking in and I was like ok, so 3 weeks later the driver side window stop working and the car was stuttering, so I called and took it in on 08/16 that evening and I know I wasn't going to hear any thing that evening so I waited to the next day and didn't hear nothing from them so I called them about 3 something to see what was going on and Hunter told me that it was $5000 worth of work that needed to be done and I ask was is it not covered under warranty and he said let me call them and I will call you right back. I didn't hear anything from him so when I got off work I went up there and Hunter then told me that warranty company had to send out an adjuster to look at vehicle and that it would be till Thursday 8/19 before they could get out there and I informed him that I need a loaner car because I have no way of getting back and forth to work, he left and went and spoke with the manager Steve and Hunter came back and stated well we don't have any cars to give you. So I waited to Thursday to hear back from them after the adjuster came out and didn't hear anything again. I then went up there when I got off work and Steve stated that everything will be covered under warranty and that he will order my parts and I then asked him again about getting a loaner and he said I don't have anything and I'll have you one Monday 8/23. I text Steve on Monday 8/23 and he informed me that he will have 1 ready that evening. I picked my Hyundai Tucson up on 8/26 @8:00am, started to drive my vehicle and it wouldn't go over 40 so I got on the freeway and it wouldn't go over 60 and the engine light came on so I took it back up there and they stated it was a hose loose, if they had test drove the car to make sure it was running correct then they would of known that something was wrong. All I have to say is this is the worst place I ever done business with. I believe that Mark the sales man knew what he was selling me. I then had to pay $250 the extended warranty cost, I shouldn't have to pay anything because the vehicle isn't a month old when the problems started.
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