594 Arizona Used Car Service Centers

I enjoy going to your dealership the process is simple - craigclarkivm

I enjoy going to your dealership the process is simple and on time. I also like to cruse your new trucks. The service writer was excellent she did a great job. I was very satisfied.

The service department is the worst. - akamikefricke

The service department is the worst. No loaner after keeping my truck for 4 days

Friendly and beautiful people good deals and make me feel - miguelserna65

Friendly and beautiful people good deals and make me feel like my home is will recommend berger Toyota

The service manager was very thorough and provided a - Scott

The service manager was very thorough and provided a loaner car during the time the car was being serviced.

I recently had a service nightmare, the dreaded “Check - jrmiri

I recently had a service nightmare, the dreaded “Check Engine Light” and I’m about to begin a massive roadtrip that’ll take me to very rural places. Well, Gary Cluff saved me. Purely and simply, he’s a saint for immediately helping me. He was professional, knowledgeable, and incredibly helpful with my issue. He addressed all of my needs and more, he solved the issue right away, and he saved the day and single handedly saved my trip. I know that dealerships can get a lot of rough reviews, but Chapman treated me respectfully, quickly, and solved all of my needs. Thank you to Gary Cluff, again, an incredible man and the perfect gentleman in the service department to solve anything and address you professionally and courteously. Thank you for being you, Gary Cluff!!

Updated: 5/30/24 Turns out - these guys have been - Jeff E

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …”

Great people and great customer service. - Crystalmadi

Great people and great customer service. Peoria Nissan is the place to buy a car and their service department is awesome as well.

great customer service all they need is to give loner - aaplanes50

great customer service all they need is to give loner cars to the If you have that car more than 3 hours

Excellent, fast, courteous service! - Kara

Excellent, fast, courteous service! I will definitely be back for my next service in a few months.

I wanted to take a moment to express my heartfelt thanks - twhite33l

I wanted to take a moment to express my heartfelt thanks for the the service i received from the Jim Click Nissan! Service Department: in Particular (KEVIN CAREY AND JOHN BROWN) . Together their wealth of knowledge and ability to CARE about me as a customer was truly invaluable. They ensured that the service i received on my 2015 Jeep Grand Cherokee was their top priority and ensured the work was done to meet exact specifications. I will tell anyone that i TRUST them in their decisions which now a days you do not hear to often. Even after my truck was fixed Kevin called me to see how my truck was running. All i can say is what a great service! Finally, I would like to tell Jim, to give both these guys a promotion or a raise because at the end of the day a hug or a pat on the back is not enough!

Clean place and helpful employees. - becky.pinkley

Clean place and helpful employees. I will keep going back for any service I need. Thank you.

I called early on a Wednesday morning to speak with the - hyong

I called early on a Wednesday morning to speak with the Service Department. After being put on hold for an extended period of time, I was offered the opportunity to leave a voice mail. I left my contact information with the understanding that someone would return my call that same day. Didn't happen. I emailed the dealership that evening and revived a response from someone in sales assuring me that someone from the Service Department would call me on Thursday. Didn't happen. I tried to speak with a Serice Manager (possibly Efram) on Friday morning and was unable to get in touch with him. I called and was told that a Sales Manager would return my call. Still waiting for that call. - - UPDATE - Finally received a call back from one of the Service Managers. He apologized for the inconvenience and scheduled my vehicle for service on Monday (3 days from today). I appreciate the time that he (Efram) took explaining what might have happened with my prior phone calls and attempts to reach someone in the Service Department. I understand that there may have been a learning curve with their new phone system, but it still is frustrating for customers. I am happy to be able to get my vehicle in prior to two scheduled surgeries and Jury Duty (both in Superior Court and Federal Court). even in retirement, I always seem to have a very busy schedule and depend on my vehicle. Thank you.

I stopped in for a cruise control problem while on a - Brian

I stopped in for a cruise control problem while on a family trip and their service department got it diagnosed and repaired within about 24 hours. I was very pleased with the quick turnaround and service.

I had the pleasure of working with Khelil , and I can say - Chris

I had the pleasure of working with Khelil , and I can say it was the best car-buying experience I’ve ever had. From the moment I walked in, Khelil was professional, knowledgeable, and genuinely committed to helping me find the perfect vehicle. What stood out the most is his honesty and transparency throughout the entire process. Khelil took the time to understand my needs, answered all my questions with patience, and never pressured me into making a decision. He made what can often be a stressful process feel smooth and enjoyable. Not only did Khelil help me find the perfect car within my budget, but he also goes above and beyond to ensure I am taken care of when I bring my car in for service. If you’re in the market for a new or used car, I highly recommend reaching out to khelil. His dedication to customer satisfaction, integrity, and expertise truly set him apart. I couldn’t be happier with my experience at Jim click jeep and I’ll definitely be coming back for my next vehicle!

Any time we bring in one of our VW's for service we - indochips1

Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership!

Gilbert Trijelo was an excellent service manager. - Ruby

Gilbert Trijelo was an excellent service manager. Every time I go here he gives super service. He deserves a big five star review! Thank you Gilbert.

Dylan is the best ! - Carly

Dylan is the best !!! Always awesome He is respectful and very knowledge of my vehicle

always take my Nissan here for maintenance and they - RiteThinker84

always take my Nissan here for maintenance and they never disappoint. Eddie and Sam are always very helpful, generous and knowledgeable. I trust them wholeheartedly with my car and helping me to keep her in tiptop shape. The only thing that would keep me from recommending this place is that it is pricey compared to other maintenance shops but for me the service is well worth it.

“YOU” decide! - kjsmart1

“YOU” decide! ETHICAL? / UNETHICAL? On Aug 7, 2023, I took my 2007 MDX to Acura of Tempe for a brake fluid flush. An hour or so later, the Service Advisor (SA) told me that the vehicle HAD A MAJOR SAFETY ISSUE THAT NEEDED TO BE ADDRESSED RIGHT AWAY. The fuel pump was cracked and leaking badly. He stated that it was a FIRE HAZARD! Cost was just over $1,000 for the repair. I questioned this as I had not noticed any leak. I monitor fluid levels, filters, wiper blades, tire pressure etc., and look for ground stains regularly. There had been no stains on the driveway. The SA took me into the garage to show me the leak. The Tech explained that when the vehicle was running the pressure would squirt gas out of the crack in the fuel pump and this was leaking down the side of the gas tank. Both the Tech and the SA noted multiple times that they were surprised that I had not smelled the gas odor as it was quite strong. They pointed out that the entire garage had a gas odor. And indeed, it did. BTW, the average person may not know this, but the fuel pump’s “access” door is under the back passenger seats. Accordingly, any squirting gas would have filled the vehicle’s interior with a strong gasoline odor. Why hadn’t it? The Tech showed me a trail of stains on the floor that he said were caused by the leak as he drove the MDX into the garage bay. Why did they start only 6 feet from the rear of the vehicle and stop 2 feet BEFORE the location of the tank leak?? Next the Tech showed me the wet gas tank and indeed it did have a strong gas odor. I was surprised that they did not ask me if I had been experiencing the common symptoms of vehicles with gas leaks – like the engine light being on, engine hard to start, loss of power, sputtering engine or stalling out. I had not experienced any of these. Accordingly, I said no to the recommended service. The SA repeated several times that this was a safety issue and there was a possibility of a fire. He was CONCERNED for my safety! Before heading home, I stopped at Costco, fueled the MDX and shopped for awhile. When I came out, I checked for drip stains, leaks, smell, etc. Nothing! After my 30-minute drive home, I checked the rear of the vehicle and underneath. There were no stains from drips or leaks. The gas tank was not wet. No gas smell inside or out. Nor did the vehicle experience any of the common symptoms for a gas leak. A few days and miles later, still nothing. It was a miracle! Or, was it? This adds a whole new description to what is called "BUSINESS DEVELOPMENT STRATEGIES!" It is now Aug 11 and the SERVICE MANAGER has still not responded to my request for clarification regarding this experience. So “YOU” decide. Was the level of service and treatment I received that day what you would call: PROFESSIONAL? SERVICE EXCELLENCE? DEALERSHIP REPUTATIONALLY POSITIVE? ETHICAL? TRUSTWORTHY? TRUST and integrity are of the utmost importance when finding a good Doctor, Lawyer, Service Advisor, Service Technician, Mechanic, etc. Needless to say, this experience has caused me to lose trust in the ACURA OF TEMPE SERVICE DEPARTMENT.