845 Arizona SRT Service Centers

I took my RV to WorldWide RV (WWRV) in June 2022 for - JenniferHoffman

I took my RV to WorldWide RV (WWRV) in June 2022 for several repairs. The main repair was to replace the bedroom slide out exterior floor base. WWRV stated they replaced it and billed my warranty company for the replacement, however, they lied regarding the materials used, the work was done with poor craftsmanship and the technician caused damage to the facia boards and the slide out's electrical cables. The technician also left debris all over the RV, used the toilets and left grease smeared on the floor. We presented this information to the Service Manager who confirmed the work was done poorly and that WWRV did not use the materials my warranty company was billed for. He agreed to have the work re-done. The RV was at WWRV for almost 2 months. In that time, they also replaced the rear AC. We were under the impression the slide was replaced properly until May 2023 when the slide would not open. We took the RV to another repair shop who have confirmed that WWRV ruined the slide. The internal flooring is buckling due to the exterior floor base being replaced incorrectly. The exterior portion of the floor base is rippled and the new repair shop states it needs to be completely replaced. The warranty company will not pay for the same repair to be done twice. The rear AC was replaced with the wrong AC and now does not have a heat strip. We now have a broken slide and incorrect AC due to WWRV and are unable to have either replaced because the warranty company will not cover the costs again. WWRV has behaved unethically and possibly criminally by falsifying billing to my warranty company and creating thousands of dollars of damage to my RV. I have filed a complaint with the BBB